Customer Support Representative-Projects
Company: Crescent Electric Supply Co.
Location: South Seattle, WA
Posted on: April 21, 2016
Job Description:
Overview: Founded in 1974, Stoneway Electric Supply, a subsidiary of
Crescent Electric Supply, has grown from a single location in
Seattle to become a recognized market leader in the Pacific
Northwest. The company serves customers of every size, type, and
description with 19 stocking locations throughout the region, over
200 employees, and an unmatched commitment to providing the best
service in the industry. Responsibilities: Responsible for supporting the project management positions by
providing additional layer of support to the customer base. Primary Duties: •Back-up projects for overflow sales calls. •Follow-up on quotations to our key and target customers to
ensure Stoneway is proactively closing orders. •Conversion of quotations to sales orders in Job Management. •Manage order expedite and open order reports to ensure status
is current as defined by the Project Sales Operations Manager. •Expedite orders with vendors. •Assist project manager in submittal completion/correction. •Review invoices before Accounts Payable makes payment. •Build strong professional relationships with customers and
vendors to provide superior customer service. •Initiate proactive communication with customers through the
duration of the order utilizing system tools. •Respond to problems throughout the duration of the
project/sales order as they arise. •Proper documentation of all correspondence between vendor,
Stoneway, and customer throughout the duration of the order. Qualifications: •Individual must possess strong comprehensive PC skills and
basic product knowledge. •Must have ability to work quickly and accurately under time
constraints and against deadlines. •Must possess interpersonal and organizational skills and be
detail oriented. •Have the ability to communicate both verbally and in
writing. •High school diploma or general education degree (GED); or one
to three months related experience and/or training; or equivalent
combination of education and experience. •Bachelor's degree (B. A.) from four-year college or university
is preferred. •Previous knowledge of wholesale electrical distribution is
preferred. Competitive Benefit Package: We offer a competitive benefits package including 401(k) with
match, medical, dental, life, and disability insurance. Stoneway is an Equal Opportunity Employer: Candidates are subject to reference checks, credit, criminal
background and DMV checks, assessments, and a post-offer drug
screen. EOE/M/F/Vets/Disability Interested applicants should apply online at
http://www.stoneway.com/careers/?cjobid=AP8738252420&rpid=16835 To read more on Stoneway please click the link to be directed to
their LinkedIn page:
http://www.linkedin.com/company/stoneway-electric-supply?trk=company_logo
Keywords: Crescent Electric Supply Co., Seattle , Customer Support Representative-Projects, Energy / Utilities , South Seattle, WA, Washington
