Customer Support Specialist
Company: AT&T
Location: Bothell
Posted on: September 9, 2014
Job Description:
Job Description: Goodbye ordinary jobs. Hello Cutting Edge. Simply put, AT&T delivers the industry’s hottest products
and services. We need customer-focused people like you to work
closely with customers to answer questions and connect them to the
latest technology. Say hello to amazing training, great benefits,
and a real career on the cutting edge. Join us as a CUSTOMER SUPPORT SPECIALIST in Bothell, WA. Requirements: Customer Support Specialist handles inquiries from customers
related to billing, rate plans, features and services, network,
coverage, handsets & devices, accessories, repair &
troubleshooting, credits & adjustments, etc.; handles credit
checks, service activations and changes, and receivables
management/collections; may sell all services and products offered
by the Company; handles inquiries on data products, services,
billing and troubleshooting; may handle WLNP, relocations, combined
bill support, after hours inquiries, pre-paid service. May resolve
inquiries received via telephone, e-mail, e-care, correspondence,
TTY, on-line chat. Customer interaction may result from direct
calls from customers, transferred callers or the resolution of
trouble tickets. Responsibilities within Customer Support
Specialist also include those that require additional training in
other areas within the broad duties of general customer care once
competency has been demonstrated. By way of example, these may
include but are not limited to saves, high value customers, billing
and adjustment teams. CLICK HERE TO APPLY: http://attlinks.com/1m43T2Q © 2014 AT&T Intellectual Property. All rights reserved.
AT&T, AT&T logo and all other marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T
affiliated companies. Discrimination and all unlawful harassment (including sexual
harassment) in employment is not tolerated. We encourage success
based on our individual merits and abilities without regard to
race, color, religion, national origin, gender, sexual orientation,
gender identity, age, disability, marital status, citizenship
status, military status, veteran status or employment status. We
support and obey laws that prohibit discrimination everywhere we do
business.
Keywords: AT&T, Seattle , Customer Support Specialist, Other , Bothell, Washington