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Default Servicing Business Risk Analyst - WFH Nationwide

Company: Flagstar Bank
Location: Seattle
Posted on: January 14, 2021

Job Description:

Position TitleDefault Servicing Business Risk Analyst - WFH NationwideLocationWork From Home TXJob SummaryThe Default Servicing Business Risk Analyst is responsible for providing strategic support to the Default Servicing division by managing compliance with default requirements (regulatory, investor/insurer, state and federal law), internal and external exams/audits, complaint management in accordance with the corporate Enterprise Complaint Management program, as well as overall support to Senior management. The role is designed to evaluate, identify, and implement areas and processes of improvement in a fast moving environment. Analyst will follow process and project methodology to assess current state of risk and controls and then develop and recommend updates to business owners to align to best in class services with staying in line with regulatory and investor compliance.Job Responsibilities:Audits/Exams/Reviews --- Oversee audits, exams, and reviews which impact Default Servicing, in particular investor and MSR audits. Responsibilities include coordination and communication with all applicable business units, loan level review of processes, controls, reporting, and exception management to craft the business unit response and/or rebuttal, as well as 100% quality control. Manage audit, exam, and review process from start to finish. Responsibilities includes working directly with examiners and Senior Management as well as investors, regulators, auditors, and outside consultants.Guidelines and Regulations --- Analyze assigned changes to guidelines and regulations. Proactive development of operational processes that adhere to servicing requirements. Partner with Compliance and Legal for regulatory and investor guideline changes. Engage with the entire Servicing division, as well as additional departments (such as Customer Engagement Center) to analyze, implement and update processes by utilizing sound process compliance and risk mitigation techniques. Complete Investor reviews for the Servicing divisions through process analysis, risk mitigation, and best practices business planning model. Must be able to independently research and determine applicability to Flagstar.Complaint Management --- Analyze, research, and respond to first level and escalated complaints in accordance with Flagstar---s Enterprise Complaint Management program. Responsibilities include communicating with all applicable business units, conducting research at the loan level research to validate complaint, drafting responses to complainants and escalated agencies (i.e. regulators, investors/insurers, state attorneys general, etc.), and tracking and trending complaints received to recommend opportunities for process improvement.Completing special projects as designated by management.Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best-in-class default servicing operation.Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar---s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Job Requirements:Reliable Home High Speed Internet Connection requiredHS Diploma, GED or Foreign Equivalent requiredBachelor---s Degree in Business, Finance, Law, or related OR 8 Years of Comparable Work ExperienceSix Sigma, PMP, CIPP preferredProject Management, Process Improvement, Six Sigma preferredCombination of 6 years experience within Mortgage Servicing and Default Servicing, particularly in a Business Risk Analyst role requiredMaintain the highest levels of confidentiality Proficient in Microsoft Visio, Project, Access, Publisher, Excel, PowerPoint, WordProficient in servicing systems of record (MSP, LoanSphere)Working knowledge of operational best practices and working knowledge of risk and control frameworks for Default Servicing OperationsFocused on creation of efficiencies, root cause analysis, and process improvementsStrong problem solving and negotiation skills with an ability to identify problems and recommend solutions quicklyExceptional written and oral communicationMust be highly organized self-starter and independent worker with a strong attention to detailAbility to establish credibility and strong partnerships with all levels of management and peersAbility to work under tight deadlines and successfully manage multiple tasks simultaneously5-10% travelInternal Use Only: Job Band GJob InfoType: Full timeLocation: Work From Home TX, Work from Home Kansas City, MO, Work From Home MT, Work From Home Long Island, NY, Work From Home El Paso, TX, Work From Home Santa Fe, NM, Work From Home Las Cruces, NM, Work From Home Farmington, NM, Work From Home Seattle, WA, Work From Home Tacoma, WA, Work From Home Houston, TX, Work From Home San Antonio, TX, Work From Home Fort Worth, TX, Work From Home MS, Work From Home Dallas, TX, Work From Home Provo, UT, Work From Home Sandy/Draper, UT, Work From Home Ogden, UT, Work From Home Salt Lake City, UT, Work From Home Loveland, CO, Work From Home Fort Collins, CO, Work From Home Colorado Springs, CO, Work From Home Denver, CO, Work From Home AK, Work From Home WI, Work From Home WV, Work From Home WA, Work From Home VA, Work From Home UT, Work From Home TN, Work From Home ND, Work From Home SC, Work From home DC, Work From Home RI, Work From Home HI, Work From Home PA, Work From Home OR, Work From Home VT, Work From Home OH, Work From Home NY, Work From Home NV, Work From Home WY, Work From Home NM, Work From Home SD, Work From Home NJ, Work From Home NH, Work From Home DE, Work From Home NE, Work From Home NC, Work From Home OK, Work From Home MO, Work From Home MN, Work From Home MI, Work From Home ME, Work From Home MD, Work From Home MA, Work From Home LA, Work From Home KY, Work From Home KS, Work From Home IN, Work From Home IL, Work From Home ID, Work From Home IA, Work From Home GA, Work From Home FL, Work From Home CT, Work From Home CO, Work From Home CA, Work From Home AZ, Work From Home AR, Work From Home AL, Work from Home Kansas City, KS

Keywords: Flagstar Bank, Seattle , Default Servicing Business Risk Analyst - WFH Nationwide, Accounting, Auditing , Seattle, Washington

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