Company: Angel of the Winds Casino
Posted on: May 5, 2021
Company Standards At Angel of the Winds, the World's
Friendliest, Casino Resort we require all employees to provide
exceptional guest service with a positive and out-going attitude.
We value all guests and team members through our guiding values;
Welcoming, Engaged, Accountable, Customer Experience, and Team. We
have a commitment to understand, define, and deliver what our
guests want and represent our company by being professional and
courteous to all. Responsibilities Checks the front desk accounting
records (cash, check and credit card services) for accuracy and
then compiles information for the hotel's financial records. Tracks
front office operating statistics such as room revenues and
occupancy percentages. Posts room charges and room taxes to guest
accounts. Run end of day process / night audit process on the
Property Management software and prepares reports for management.
Performs duties of the Front Desk Agent and functions as the night
manager on duty in the absence of hotel management and front office
supervisors. Maintain patience and composure, exemplifying
excellent guest service with upset, angry, and/or frustrated guests
using compassion and empathy to uphold hotel's commitment to
hospitality. Maintain a professional appearance and demeanor and
wears hotel uniform at all times. Respects guest privacy and
maintains confidentiality. Attends all mandatory department, casino
and/or training meetings. Follows all department and casino
policies, procedures, and regulations as required. Ensures
compliance with Tribal, State, Federal, and NIGC regulations.
Ensures control/protection of company assets as applicable. Work
nights, weekends and holidays as required. Performs other duties as
assigned. Qualifications Exceptional guest service and
communication skills required. One year experience in customer
service or hospitality; or Front Desk experience required. Ability
to operate front office equipment and computers. Understanding of
the basic principles of auditing, balancing and closing accounts.
Must be customer service oriented and have excellent verbal and
written communication skills with the ability to multi-task and
work independently. Ability to work in a challenging environment
dealing with sensitive issues and maintain confidentially with
strong attention to detail and excellent problem solving,
organizational, and time management skills. Ability to maintain
professional, courteous, and effective working relationships with
all levels of the organization and outside business contacts.
Proven intermediate skills in Windows, MS Office Programs (Word,
PowerPoint, Excel), and experience with database systems. Ability
to prepare reports, correspondence, charts, forms and other
information and instructions. Certificates, Licenses, Regulations
Must be able to obtain and maintain a Class B gaming license from
the Stillaguamish Tribal Gaming Agency and Washington State.
Physical Demands and Work Environment Constantly requires the
ability to receive detailed information through oral and written
communication. Requires the ability to read, write, type and use
basic technology. Requires standing or sitting for extended periods
of time or for an entire shift. Requires to move, lift, carry push
pull and place objects often weighing less than or equal to 25
pounds without assistance. There are no adverse conditions, but
employee is exposed to tobacco smoke on a regular basis. This is a
24 hour, 7 days a week work operation.
Keywords: Angel of the Winds Casino, Seattle , Night Auditor, Accounting, Auditing , Arlington, Washington
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