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Revenue Cycle Manager, Patient Financial Services

Company: 1Life Healthcare, Inc.
Location: Seattle
Posted on: May 6, 2021

Job Description:

About Us One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved - from patients and providers to employers and health networks. Across the country, our members enjoy seamless access to comprehensive care at more than 90 locations across (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees. On January 31, 2020 we marked a with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The OpportunityAs we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. One Medical is seeking to hire a Patient Financial Services Manager to provide leadership for the Patient Financial Services team. As a key member of the Revenue Cycle leadership team, you will report directly to the Senior Director of Revenue Cycle, and will focus on ensuring that One Medical members receive a stellar billing experience. The Patient Financial Services Manager will direct and manage this experience by developing and executing initiatives and providing leadership for the day to day operations of your team while ensuring that core processes increase efficiency, maintain internal service level agreements and meet the goals of One Medical. As a true "player/coach" you never hesitate to roll up your sleeves, but also demonstrate a passion for people management, leading with a clear sense of ownership and transparency, while maintaining accountability and prioritizing professional development. Critical to success is the ability to guide teams in their work, while actively removing barriers to success, through a lens of continuous improvement. If you are passionate about the bottom line, and are driven to meet and exceed goals, are solutions-oriented and adept at determining the root cause to drive outcomes, we would love to speak with you! What you'll likely work on: Driving and managing strategic initiatives to support patient financial servicesOverseeing and ensuring that One Medical Patient AR is within appropriate set guidelinesDeveloping process improvements based on LEAN philosophy by reviewing current processes and making changes when appropriate, as well as developing and reporting on established key performance indicatorsDrive team engagement to include setting and achieving progressive goals and support the growth of the team at scale.In collaboration with Revenue Cycle and cross functional teams, proactively solve challenges that impact patient experience and drive service recoveryManaging and supporting District Billing Partners who ensure that Provider and Operations staff is educated and knowledgeable in, and maintaining, proper billing practicesManaging and supporting the Central Billing Specialists team who assist our administrative staff with complex billing inquiries.Ensuring our members are billed correctly and efficiently by managing online and paper statement generation processes.Collaborate with external partners to develop strategies to ensure member satisfactionCreating an engaged, productive, positive, and cohesive team culture What you'll need: 5-7 years experience in Healthcare Revenue Cycle, including 3 years of experience managing a team of managers/individual contributors within Accounts ReceivableExperience managing complex revenue cycle functions within an organization with multiple revenue streams, and a annual net revenue in excess of $150MExperience manipulating and analyzing data sets to draw insights and expertise in leveraging data and continuous feedback loops to inform decisionsProven ability to translate business needs into revenue cycle department requirementsCertified Professional Coder certification a plusProficiency in Excel, and experience with G-Suite, Tableau and SQL a plus Benefits designed to aid your health and wellness:Taking care of you today Paid sabbatical after 5 and 10 yearsEmployee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issuesCompetitive Medical, Dental and Vision plansFree One Medical memberships for yourself, your friends and familyPre-Tax commuter benefitsPTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K matchOpportunity to participate in company equity programsCredit towards emergency childcareCompany paid maternity and paternity leavePaid Life Insurance - One Medical pays 100% of the cost of Basic Life InsuranceDisability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full-time role based in San Francisco, with the opportunity to work remotely from any US market One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical is an equal opportunity employer and encourages all applicants from every background and life experience.

Keywords: 1Life Healthcare, Inc., Seattle , Revenue Cycle Manager, Patient Financial Services, Accounting, Auditing , Seattle, Washington

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