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PFS Representative Billing and Collecting

Company: Whidbey General Hospital
Location: Coupeville
Posted on: January 17, 2022

Job Description:

POSITION SUMMARY The Patient Financial Services Representative supports the mission of providing quality healthcare to the patients of WhidbeyHealth by performing a variety of duties that support the financial health and well-being of the organization. The PFS Representative may be responsible for coordinating patient referrals and subsequent follow up, verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. This position is expected to demonstrate professional behavior, display appropriate conduct and show consideration, respect and patience towards all patients, families, staff and professional affiliates. The PFS Representative follows all federal, state and payer specific regulations and policies pertaining to documentation and billing practices to ensure all work is in compliance with established guidelines. **Weekend Duty / Holiday Rotation** EDUCATION AND EXPERIENCE Qualified candidates must possess effective, professional interpersonal skills as well as excellent service skills. Candidates must have the ability to be highly organized and multi-task at various work stations and settings, as well as demonstrate an attention to detail. Candidates must be able to demonstrate the ability to apply knowledge of medical terminology as applicable to the position. One (1) year of previous related medical office experience required with prior experience in billing and collections in a medical office or hospital setting strongly preferred. Certified Revenue Cycle Specialist (CRCS) certification encouraged; Certified Healthcare Access Associate (CHAA) is acceptable for PFS Representatives working in Patient Referrals, Insurance Verifier or Financial Advocate roles. High school diploma or equivalent required, advanced education preferred.

Keywords: Whidbey General Hospital, Seattle , PFS Representative Billing and Collecting, Accounting, Auditing , Coupeville, Washington

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