MD Product Management and Experience Design

Company: Alaska Airlines
Location: Seattle
Posted on: June 25, 2022

Job Description:

**Company** Alaska Airlines**The Team**Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.**Role Summary**The Managing Director, Product Management and Experience Design & Research directs a distributed team responsible for delivering on an inspiring vision and strategy that seamlessly connects our guest to travel while accelerating Alaska Airlines and Horizon Air towards our collective objectives. This senior leadership role will establish a long-term digital product and design strategy that delivers world-class experiences that are the primary driver for demand and revenue generation, self-service and loyalty while supporting multiple business units across the organization.This Managing Director leads a digital department which includes product management, product design, guest research and insights that drives a multi-billion revenue stream as well as self-service and loyalty experiences for all of our guests. The leader will work with multiple business units across the Commercial organization including Marketing & Advertising, Guest Products, Lounge, Food & Beverage, Loyalty, Alliances, Revenue Management, Revenue Strategy & Products, Guest Care, Loyalty, ITS and Airport Operations.**Key Duties**+ Develops and executes multi-year digital product vision & strategy ensuring it aligns with overall company vision and strategy that accelerates the company toward its objectives.+ Provides organization with a competitive advantage by operating both strategically and tactically in a dynamic environment.+ Partners closely with commercial, operational, engineering and executive leadership to build a well-defined and integrated product forecast that delivers on the vision.+ Coaches and develops people through ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions.+ Oversees the coordination and implementation of numerous, concurrent and highly visible products accelerating the organization towards our objectives.+ Influences across company and provides recommendations to executive leaders in order to define the vision, goals, and strategies that will enable AAG to excel as an innovator in the travel industry.+ Partners with the technology leadership team to develop and oversee implementation of technical and organizational strategies.+ Shapes the culture of the team through diversity, inclusion, empathy, compassion and action.+ Ensures resources are matched with product delivery and product sustaining needs.+ Builds and maintains a strong relationship with strategic vendor partners.+ Leads a team based in multiple locations.+ Owns and manages the product and design budget.**Job-Specific Experience, Education & Skills****Required**+ A minimum 10 years of experience in product management experience with progressively larger scopes of responsibility+ 5 years of people leadership experience+ Bachelor's degree, or willingness to attain a Bachelor's degree within six years of start date+ Demonstrated ability to create and lead diverse teams+ Knowledge and understanding of product-based delivery, platforms as products and agile product development+ Expertise in product management, product discovery and delivery, product design as well as quantitative and qualitative research+ Experience building multi-year product and design strategy that delivers significant business value while lowering structural costs to the organization through digital channels+ Deep understanding of all aspects of delivering digital solutions through globally sourced, multi-vendor model+ Proactive leader with a demonstrated ability to oversee a portfolio of complex and transformative products and measure their performance+ Extensive experience effectively partnering with executive leaders and affecting business results through digital+ Ability to cut through complexity and ambiguity, prioritize effectively, set clear goals, and operate in an agile fashion+ Ability to lead and inspire technology leaders and their teams to achieve their fullest potential+ Demonstrated ability to develop a culture of superior customer service+ Excellent verbal, written, and interpersonal communication skills+ High school diploma or equivalent+ Minimum age of 18+ Must be authorized to work in the U.S.**Job-Specific Leadership Expectations**+ Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.+ Inspirational leader who will promote the Alaska values, act with a high sense of urgency, and have unquestionable integrity.+ Strong cross-divisional team leader who drives excellence, develops, mentors, and coaches others, and can create excitement around a compelling technology vision in a collaborative, team-oriented fashion.**COVID-19 Vaccination Requirement**Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.**Total Rewards**_Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._+ Competitive total rewards package+ Medical, dental and vision benefits+ 401k match program+ Monthly incentive pay plan+ Annual incentive pay+ Equity grants+ Generous paid time off+ Unlimited confirmed travel privileges on Alaska Airlines & Horizon Air+ Lounge membership**FLSA Status** Exempt **Employment Type** Full-Time **Regular/Temporary** Regular **Location** Seattle **Equal Employment Opportunity** Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify - employer, where required by law. **L:** \#LI-JM1 Note: any salary range estimates not listed under Starting Rate in the job posting are provided solely by LinkedIn and are not official and have not been verified by Alaska Airlines or Horizon Air. **Requisition Type** Executive **Job Locations** _USA-WA-Seattle_ **Requisition ID** _2021-7146_ **Category** _Corporate & Operations_

Keywords: Alaska Airlines, Seattle , MD Product Management and Experience Design, Accounting, Auditing , Seattle, Washington