FINANCIAL ACCESS SPECIALIST LEAD (FULL TIME, DAY SHIFT)

Company: University of Washington
Location: Seattle
Posted on: January 27, 2023

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to content FINANCIAL ACCESS SPECIALIST LEAD (FULL TIME, DAY SHIFT) FINANCIAL ACCESS SPECIALIST LEAD (FULL TIME, DAY SHIFT) Req #: 217069 Department: UW MEDICINE FINANCIAL COUNSELING Job Location: Other Location Job Location Detail: Float - Harborview Medical Center and UW Medical Center Posting Date: 01/03/2023 Closing Info: Open Until Filled Other Compensation: Union Position: Yes Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, and UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's.

UW Medicine Financial Access Clearance Team Services Department (FACT): This position may be located at Harborview Medical Center (HMC) or University of Washington Medical Center Montlake Campus (UWMC-ML) or University of Washington Northwest Campus (UWMC-NW). Workstation assignment could also include other University of Washington Medicine (UWM) organization non-campus location within the IECS department, which could include the Pioneer Square Clinic, Mental Health, and Boren Clinic as determined by operational need. This position has the potential to be a hybrid telework position. Hours for this position at start of employment are Mon-Fri 8:30am to 5:00pm but are subject to change due to operational need.

The Financial Access Specialist Lead (FAS-Lead) will, under general supervision of the FAS-Supervisor, lead Financial Access Specialists and other assigned staff and perform the work of Financial Access Specialists. Under general direction of the Financial Access Specialist Supervisor, the FAS Lead regularly assigns, instructs, and checks the work of others, trains and orients staff, provides feedback on employee performance, as well as identifies and resolves problems as delegated by and in collaboration with the Financial Access Specialist Supervisor.
This Financial Access Specialist Lead (FAS-Lead) acts as patient advocate, independently review patient concerns for appropriate action, funding; provide financial screening, and counseling for funding options; perform work that supports the patient financial services and patient relations goals of the hospital. This work includes, but is not limited to, performing the various functions associated with assisting patients to apply for appropriate funding/insurance. Obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages. This position assesses and completes Financial Assistance and determines Financial Assistance; Affordable Care Act eligibility; triages for Medicaid and or completes DSHS Medicaid Applications and conducts all required follow-up activities; resolves complex billing issues, provides price estimates and formal quotes; collects payments and sets-up payment plans; recommends and implements appropriate solutions; acts as a liaison to the billing department, and conducts other duties associated with providing customer service within the facility. Position in this class are distinguished by the responsibility to independently review, investigate and resolve a wide variety of patient financial complaints; recommend and implement appropriate solutions.
Under general supervision, the FAS-Lead will:
--- Participate in interviewing applicants and training and orienting new employees to department
--- Review and correct the work performed by others for compliance with established procedures
--- Monitor and evaluate policies and procedures; recommend changes as necessary
Participate in and/or lead special project work
--- Attend continuing education workshops and other training activities to keep up to date with current hospital practices and payer requirements
--- Interview patients and determine appropriate insurance opportunities
--- Complete applications which include Health Care Exchange; Medicaid, Medicaid Expansion and Medicare Part D
--- Manage and resolve a high volume of phone inquiries and referrals
--- Manage all aspects of the UW Medicine's Financial Assistance application process
--- Appropriately access patient's needs and potential funding
--- Obtain and verify insurance thru various web tools
--- Document progress of each case in Epic notes
--- Prepare price estimates
--- Collect payments
--- Demonstrates knowledge and understanding of patient privacy rights
--- Maintains confidentiality of all medical, financial, or other sensitive materials in printed, electronic or verbal form
--- Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only.
--- Interpret hospital's policies, procedures and services to patients, patient representative, inter/intra-hospital departments and community facilities
--- Perform work that supports patient financial relations, resolution of billing problems and the financial assessment protocols of UW Medicine
--- Perform other related duties as required

Requirements:

MINIMUM QUALIFICATIONS - UW Contract Classified
High School diploma or GED certificate plus three years of experience in a medial office setting; OR, equivalent education/experience.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .COVID-19 VACCINATION REQUIREMENTEmployees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Keywords: University of Washington, Seattle , FINANCIAL ACCESS SPECIALIST LEAD (FULL TIME, DAY SHIFT), Accounting, Auditing , Seattle, Washington