FINANCIAL ACCESS SPECIALIST LEAD (FULL TIME, DAY SHIFT)
Company: University of Washington
Location: Seattle
Posted on: January 27, 2023
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Job Description:
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ACCESS SPECIALIST LEAD (FULL TIME, DAY SHIFT) FINANCIAL ACCESS
SPECIALIST LEAD (FULL TIME, DAY SHIFT) Req #: 217069 Department: UW
MEDICINE FINANCIAL COUNSELING Job Location: Other Location Job
Location Detail: Float - Harborview Medical Center and UW Medical
Center Posting Date: 01/03/2023 Closing Info: Open Until Filled
Other Compensation: Union Position: Yes Shift: First Shift Notes:
As an employee you will enjoy generous benefits and work/life
programs. For detailed information on Benefits for this position,
click here. UW Medicine's mission is to improve the health of the
public by advancing medical knowledge, providing outstanding
primary and specialty care to the people of the region, and
preparing tomorrow's physicians, scientists and other health
professionals. UW Medicine owns or operates Harborview Medical
Center, Northwest Hospital & Medical Center, Valley Medical Center,
and UW Medical Center, a network of UW Medicine Neighborhood
Clinics that provide primary care, UW Physicians, UW School of
Medicine, Airlift Northwest, and other owned, operated or
affiliated entities as appropriate. In addition, UW Medicine shares
in the ownership and governance of Children's University Medical
Group and Seattle Cancer Care Alliance a partnership among UW
Medicine, Fred Hutchinson Cancer Research, and Seattle
Children's.
UW Medicine Financial Access Clearance Team Services Department
(FACT): This position may be located at Harborview Medical Center
(HMC) or University of Washington Medical Center Montlake Campus
(UWMC-ML) or University of Washington Northwest Campus (UWMC-NW).
Workstation assignment could also include other University of
Washington Medicine (UWM) organization non-campus location within
the IECS department, which could include the Pioneer Square Clinic,
Mental Health, and Boren Clinic as determined by operational need.
This position has the potential to be a hybrid telework position.
Hours for this position at start of employment are Mon-Fri 8:30am
to 5:00pm but are subject to change due to operational need.
The Financial Access Specialist Lead (FAS-Lead) will, under general
supervision of the FAS-Supervisor, lead Financial Access
Specialists and other assigned staff and perform the work of
Financial Access Specialists. Under general direction of the
Financial Access Specialist Supervisor, the FAS Lead regularly
assigns, instructs, and checks the work of others, trains and
orients staff, provides feedback on employee performance, as well
as identifies and resolves problems as delegated by and in
collaboration with the Financial Access Specialist Supervisor.
This Financial Access Specialist Lead (FAS-Lead) acts as patient
advocate, independently review patient concerns for appropriate
action, funding; provide financial screening, and counseling for
funding options; perform work that supports the patient financial
services and patient relations goals of the hospital. This work
includes, but is not limited to, performing the various functions
associated with assisting patients to apply for appropriate
funding/insurance. Obtaining and verifying the insurance coverage
and benefits for facility and professional services, which may
include emergency services, inpatient hospitalization,
transportation, rehab, therapies, nursing home placement, home
health care/durable equipment, outpatient surgeries, clinical
visits, and specialized procedures; also with application and
verifying L&I, Crime Victims and other coverages. This position
assesses and completes Financial Assistance and determines
Financial Assistance; Affordable Care Act eligibility; triages for
Medicaid and or completes DSHS Medicaid Applications and conducts
all required follow-up activities; resolves complex billing issues,
provides price estimates and formal quotes; collects payments and
sets-up payment plans; recommends and implements appropriate
solutions; acts as a liaison to the billing department, and
conducts other duties associated with providing customer service
within the facility. Position in this class are distinguished by
the responsibility to independently review, investigate and resolve
a wide variety of patient financial complaints; recommend and
implement appropriate solutions.
Under general supervision, the FAS-Lead will:
--- Participate in interviewing applicants and training and
orienting new employees to department
--- Review and correct the work performed by others for compliance
with established procedures
--- Monitor and evaluate policies and procedures; recommend changes
as necessary
Participate in and/or lead special project work
--- Attend continuing education workshops and other training
activities to keep up to date with current hospital practices and
payer requirements
--- Interview patients and determine appropriate insurance
opportunities
--- Complete applications which include Health Care Exchange;
Medicaid, Medicaid Expansion and Medicare Part D
--- Manage and resolve a high volume of phone inquiries and
referrals
--- Manage all aspects of the UW Medicine's Financial Assistance
application process
--- Appropriately access patient's needs and potential funding
--- Obtain and verify insurance thru various web tools
--- Document progress of each case in Epic notes
--- Prepare price estimates
--- Collect payments
--- Demonstrates knowledge and understanding of patient privacy
rights
--- Maintains confidentiality of all medical, financial, or other
sensitive materials in printed, electronic or verbal form
--- Accesses and uses the minimum necessary patient identifiable
information to perform job responsibilities and duties for
authorized purposes only.
--- Interpret hospital's policies, procedures and services to
patients, patient representative, inter/intra-hospital departments
and community facilities
--- Perform work that supports patient financial relations,
resolution of billing problems and the financial assessment
protocols of UW Medicine
--- Perform other related duties as required
Requirements:
MINIMUM QUALIFICATIONS - UW Contract Classified
High School diploma or GED certificate plus three years of
experience in a medial office setting; OR, equivalent
education/experience.
Applicants considered for this position will be required to
disclose if they are the subject of any substantiated findings or
current investigations related to sexual misconduct at their
current employment and past employment. Disclosure is required
under Washington state law .
Committed to attracting and retaining a diverse staff, the
University of Washington will honor your experiences, perspectives
and unique identity. Together, our community strives to create and
maintain working and learning environments that are inclusive,
equitable and welcoming.To request disability accommodation in the
application process, contact the Disability Services Office at
206-543-6450 or dso@uw.edu .COVID-19 VACCINATION
REQUIREMENTEmployees of the University of Washington are required
to be fully vaccinated against COVID-19 unless a medical or
religious exemption is approved. Being fully vaccinated means that
an individual is at least two weeks past their final dose of an
authorized COVID-19 vaccine regimen. As a condition of employment,
newly hired employees will be required to provide proof of their
COVID-19 vaccination. View the Final candidate guide to COVID-19
vaccination requirement webpage for information about the medical
or religious exemption process for final candidates.
Keywords: University of Washington, Seattle , FINANCIAL ACCESS SPECIALIST LEAD (FULL TIME, DAY SHIFT), Accounting, Auditing , Seattle, Washington
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