Universal Banker
Company: (IABA) Institute for Applied Behavior Analysis
Location: Seattle
Posted on: May 29, 2023
Job Description:
Umpqua Bank is a publicly traded financial holdings company
which offers banking, lending, and wealth management services to
our personal, business, and commercial customers. Headquartered in
Lake Oswego, Oregon with 4,000+ employees and operations across
Oregon, Washington, California, Idaho, Arizona, Colorado, and
Nevada. It's an especially exciting time to join our team as, upon
the completion of the merger with Columbia Bank, we grow to become
a leading western regional bank with more than $50B in assets under
management and an unwavering commitment to our associates, our
customers, and our communities.About the Role:In this role, you
will be responsible for building, maintaining, and deepening
relationships with consumer and business customers. You'll do this
by providing exceptional customer service and recommending
appropriate customer solutions through the use of the ACE model.
This includes, but is not limited to processing transactions,
placing customers in appropriate account and loan products,
cross-selling other bank services and referring customers to other
departments as appropriate.
- Accept and accurately process a variety of financial
transactions for customers, including typical consumer and business
transactions, such as, cash checks/process checking and savings
account withdrawals and balancing duties, etc., while seeking
opportunities to develop customer relationships and identify sales
opportunities.
- Accept and accurately process all financial transactions.
- Maintain responsibility for cash drawer and follow proper
balancing procedures.
- Provide excellent customer service by utilizing the ACE model
and providing answers and assistance for customers' questions and
concerns. Effectively communicate the benefits of Umpqua products
and services to all customers.
- Review and maintain knowledge of products, fees and policies
and stay current on offerings for product suggestions.
- Open and process complex consumer and moderate to complex small
business deposit accounts, providing cash management solutions for
businesses such as merchant services, payroll and ACH.
- Listen to the customer's financial needs and cross-sell other
bank services, refer customers to other departments as appropriate,
and support the customer's financial growth.
- Originate basic to moderately complex consumer loans within
Umpqua Bank guidelines.
- Work on NSF reports, balancing store cash, ensuring audit
safety, and soundness of store. Considerable judgment and
initiative are required in resolving problems and making
recommendations.
- Open new accounts and originate loans when Relationship Banker
is unavailable or when self-sourced.
- Provide input to determine best methods and procedure on new
assignments and you may provide guidance/training to other
associates.
- Comply with all Federal, State, and local consumer protection
laws governing loan origination including the SAFE Act and SAFE Act
registration and renewal rules as defined by the bank, if
applicable.
- Demonstrate compliance with all bank regulations that apply to
your position and keep up to date on regulation changes.
- Maintain working knowledge of our policies and procedures
regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank
Security, and other regulations that apply to your position
- May be asked to coach, mentor, or train others and teach
coursework as subject matter expert.About You:
- Strong attention to detail and the ability to multi-task
effectively.
- Ability to understand and follow directions.
- Ability to organize and prioritize work.
- Proficient use of Microsoft Word and Excel software
applications and ability to operate a variety of office
equipment.
- Knowledge of bank operating procedures, practices, and
policies.
- Consumer lending origination skills required.
- Ability to maintain confidentiality, use tact and diplomacy;
maintains professional dress and demeanor.
- Considerable judgment and initiative are required in resolving
problems and making recommendations.
- Requires reading, writing, and basic arithmetic skills.
- 2-5 years of banking and/or demonstrated sales experience.
- High School Diploma, GED, vocational training, or equivalent
and customer service skills.
- This position requires you to act as a Bank MLO, which is
defined as an individual authorized by the Bank to take mortgage
loan applications, offer a mortgage, arrange a mortgage, assist a
consumer in obtaining or applying to obtain a mortgage, negotiate a
mortgage, otherwise obtain or make a mortgage for another person,
represent to the public (through advertising or other means of
communication) that such person can or will perform any of these
activities, or refer a consumer to a loan originator (Note: Except
those employees of the Bank who do not discuss particular credit
terms available and do not refer the consumer, based on the
employee's assessment of the consumer's financial characteristics
to a particular Bank MLO) for compensation or gain. All MLOs will
be required to register as an MLO complying with the SAFE Act
requirements.
- This position IS NOT authorized to act as a Bank Closed-End
MLO, which is defined as any position designated to perform the
activities of a Bank MLO for closed-end transactions, and therefore
this position is limited to acting as a Bank MLO for open-end
transactions (i.e., home equity lines of credit) only.Our
Benefits:We offer a competitive total rewards package including
base wages and comprehensive benefits. The pay range for this role
is $19.47 to $27.11, and the pay rate for the selected candidate is
dependent upon a variety of non-discriminatory factors including,
but not limited to, job-related knowledge, skills, and experience,
education, and geographic location. The role may be eligible for
performance-based incentive compensation and those details will be
provided during the recruitment process.We offer eligible
associates comprehensive healthcare coverage (medical, dental, and
vision plans), a 401(k)-retirement savings plan with employer match
for qualifying associate contributions, an employee assistance
program, life insurance, disability insurance, tuition assistance,
mental health resources, identity theft protection, legal support,
auto and home insurance, pet insurance, access to an online
discount marketplace, and paid vacation, sick days, volunteer days,
and holidays. Benefit eligibility begins the first day of the month
following the date of hire for associates who are regularly
scheduled to work at least thirty hours weekly.Our Commitment to
Diversity:Umpqua Bank is an equal opportunity and affirmative
action employer committed to employing, engaging, and developing a
diverse workforce. All qualified applicants will receive
consideration for employment without regard to race, color,
national origin, religion, sex, age, sexual orientation, gender
identity, gender expression, protected veteran status, disability,
or any other applicable protected status or characteristics.If you
require an accommodation to complete the application or
interview(s), please let us know by email:To Staffing and
Recruiting Agencies:Our posted job opportunities are only intended
for individuals seeking employment at Umpqua Bank. Umpqua Bank does
not accept unsolicited resumes or applications from agencies and
Umpqua Bank will not be responsible for any fees related to
unsolicited resume submissions. Staffing and recruiting agencies
are not authorized to submit profiles, applications, or resumes to
this site or to any Umpqua Bank employee and any such submissions
will be considered unsolicited unless requested directly by a
member of the Talent Acquisition team.
Keywords: (IABA) Institute for Applied Behavior Analysis, Seattle , Universal Banker, Accounting, Auditing , Seattle, Washington
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