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Banking Customer Service Rep. - Bilingual

Company: TEKsystems
Location: Lynnwood
Posted on: April 2, 2024

Job Description:

A LOCAL AND WELL ESTABLISHED MEMBER-OWNED CREDIT UNION HERE IN WASHINGTON IS LOOKING TO BRING ON BILINGUAL CUSTOMER SERVICE REPS TOWARDS THEIR TEAM. THEY HAVE LOCATIONS THEY SUPPORT IN SPOKANE, LYNNWOOD AND RICHLAND.Please apply and a recruiter will reach out to discuss the next steps and details surrounding the role.Pay: $19.50/hrSchedule: Mon-Fri 9-6pmStart Date: April 22ndType: 3-Month Contract to Hire6-Week Training ( 4 weeks training, 2 weeks training)Description:

  • Provides outstanding service to promote deep and lasting member relationships.
  • Answers general inquiries and performs account maintenance via phone or email channels.
  • Meets/exceeds key critical metrics.
  • Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
  • Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
  • Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
  • Maintains knowledge of credit union policies, procedures, and regulations.
  • Performs other duties as assigned.Additional Skills & Qualifications:Bilingual SpanishResolves requests with a sense of urgency and escalates timely.Promotes and participates in a cohesive team environment.Effectively communicates ideas and information, both verbally and in writing.Takes ownership and acts proactively to solve member concerns.Utilizes tools and resources to solve sophisticated inquiries.Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.Analyzes information and recommends achievable operational improvements.Excellent customer service and communication skills.Member-centric with a friendly, professional demeanor.Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.Familiarity and comfort with online systems and other technology.Experience Level:Intermediate Level


    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Seattle , Banking Customer Service Rep. - Bilingual, Accounting, Auditing , Lynnwood, Washington

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