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Administrative Services Program Manager - Supervising Associate

Company: EY
Location: Seattle
Posted on: January 17, 2020

Job Description:

Administrative Services Program Manager - Supervising AssociateCore Business ServicesRequisition # UNI00EFKPost Date Dec 23, 2019Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.Job Summary:As Administrative Services Program Manager Supervising Associate, you'll develop and implement organizational strategic plans, and monitor financial and operational performance. Calling on your knowledge of professional services firms, you'll manage EY's knowledge, processes and capital resources, including space and equipment. You'll lead and develop individuals and teams using appropriate people management processes and tools. These will include staffing, training, supervising, coaching, and performance management.You'll also be expected to handle customer service challenges and maintain strong customer relationships. You'll receive direction rather than direct supervision, and for some activities, such as complex projects, you'll be required to work independently. Location is open, but will need to work Central or at times, Eastern hours.Key Responsibilities:

  • Set up full project plans including objectives, milestones, priorities, team, timelines and deliverables
  • Proactively develop business by initiating discussions with existing clients on possible additional work
  • Coordinate and help with budget planning, and operate within the approved budget
  • Serve internal clients by partnering with other groups within the matrix organization, cultivating relationships, aligning people and processes, and identifying workplace efficiencies
  • Anticipate customer needs, and follow up to confirm that internal customers are completely satisfied
  • Participate on national or Area projects
  • Develop an understanding of the key business and financial drivers that determine EY's success
  • Exercise influence at many levels of the firm
  • Proactively identify and address project risks and opportunities
  • Supervise small to mid-sized teams within a location or departmentTo qualify, candidates must have:
    • English language skills - excellent written and verbal communication
    • Attention to detail, with good organizational skills
    • Ability to manage multiple tasks in a fast-paced environment
    • Travel required
    • Skilled in managing and counseling people
    • Confident at working with all levels within the firm, building solid relationships with multiple internal groups
    • Deep knowledge in a discipline and broad knowledge of related disciplines
    • Knowledge of all Microsoft Office tools, specifically MS Excel experience required (i.e., heavy reporting, analytics, financial analysis)
    • Project management experience required
    • A minimum of 6-8 years' experience in a related role
    • A minimum of 2 years' experience of managing people or a project lifecycle
    • Bachelor's degree in a related discipline requiredEY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Keywords: EY, Seattle , Administrative Services Program Manager - Supervising Associate, Administration, Clerical , Seattle, Washington

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