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Vmware Admin L2

Company: K Tek Resourcing LLC
Location: Bremerton
Posted on: September 16, 2020

Job Description:

Essential Responsibilities Provide day-to-day operation support for the Windows environment that includes Microsoft Operating System Support NTWindows 2000200320082012 among other relevant infrastructure. As a L2, would be required to meet the agreed level of service and improve customer experience. You are expected to resolve critical issues quickly in circumstances of major outages. Provide On-Call Support as and when required. Further you are expected to help in resolving non-critical issues. As a Subject Matter Expert, you are required to, from time to time, provide consultation to the customer in terms of technology and service improvement plans. The job requires handling Escalations and providing updates and resolution for complex and pending issues Provide Root Cause Analysis for critical issues and participate in internal and client calls and ensure appropriate communication and collaboration as necessary You would be required to co-ordinate and work with other Leads and teams and assist in effective delivery of service. Ensure all important and necessary documentation are in place and enable team member to create relevant infrastructure documents and validate maintain them. Have regular interaction with the team as necessary helping the team to build their technical capabilities and in turn improve the overall service delivery and satisfaction of the client.

Keywords: K Tek Resourcing LLC, Seattle , Vmware Admin L2, Administration, Clerical , Bremerton, Washington

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