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Location: Seattle
Posted on: January 14, 2021

Job Description:

Job Description:

As a Bilingual Operations Center Agent in Call Center, located in Seattle WA, our successful team members will perform telephone interviewing to

collect data for a number of research studies. Bilingual Agents must be fluent in both Spanish and English (both in oral and writing skills). Our work

includes the efficient handling of outbound telephone research studies for our government and commercial clients allowing them to perform important

research and analysis. Successful agents will have the ability to contribute to our success in this area, and will develop valuable skills and enjoy a dynamic

and rewarding work experience.

The Operations Center will operate from 1:00 p.m. until 9:00 p.m., 7 days each week. Applicants must be able to work evenings and nights as well as

weekend days.


Basic Qualifications:

¿ High school diploma or equivalent

¿ Ability to demonstrate basic computer skills and navigation

¿ Ability to demonstrate strong communication skills, both oral and written in English and Spanish

Preferred Skills/Experience:

¿ Previous customer service experience

¿ Previous experience as a call center agent is ideal.

¿ Computer software programs proficiency including MS Office (Word, Excel)

¿ Computer skills, including data entry

Professional Skills:

¿ Strong verbal, interpersonal and written communication skills

¿ Strong analytical, problem-solving and decision making capabilities

¿ Team player with the ability to work in a fast-paced environment

¿ Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

¿ Ability to be flexible to handle multiple priorities and to work limited overtime as necessary

Keywords: , Seattle , CSR BILINGUAL SPANISH, Administration, Clerical , Seattle, Washington

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