Administrative and Billing Specialist (Tradeflow)

Company: Expeditors
Location: Mercer Island
Posted on: June 25, 2022

Job Description:

Job Description
Scope of PositionThe primary responsibility of this position is to establish and execute the customer billings for monthly subscription software usage, along with some related administrative responsibilities. This includes the initiation of new customer billing setups, and to ensure billings are accurate, timely and consistent. The ideal candidate will be comfortable coordinating with other internal groups to ensure proper credit has been established where needed; tax implications are reviewed; and all the proper company identifiers, procedures and other setup processes are in place. In addition, this position will require strong communication skills to engage with customer contacts, whether as follow-up to ensure invoices are received, or to conduct other administrative engagements (such as customer support, provision of reports, etc.).This is a great opportunity for someone who is detail oriented with numbers and has experience and/or interest in working in the technology space. While the initial and primary responsibility will be on billing and administrative areas, there are opportunities to deepen your knowledge and skills, both within the overall international trade space plus in the software business area.Major Duties and Responsibilities:

• Oversees the measurement of customer usage against their predefined scope and rates to determine applicable charges
• Issues the invoice directly to customers based on the billing setup (email, payment center, ACH, etc.)
• Is responsible for coordinating with corporate accounting departments, notably around the subject of credit, tax and accounts receivables
• Monitors accounts receivables by following up with customers and/or other internal stakeholders based on the defined payment terms
• Provides reports and updates to the management of the group on areas of activity and concern
• Maintains the groups intranet pages and related communications
• Leverages different tools and software to execute processes consistently and timely
• Participates in auditing activities for various areas of the group
• Assists with customer support and setup requests as needed
  Qualifications
  
  • College degree or equivalent experience in a corporate environment of managing customer financial relationships
  • Proficiency in using software and tools to conduct the billing and receivables activity
  • Strong attention to detail, with a motivation to embrace processes that lead to accuracy
  • Ability to communicate effectively to internal stakeholder and customers
  • Self-directed and demonstrate willingness to learn
  • Shows a reasoned and professional response to issues and concerns brought by customers and internal stakeholders
  • Some knowledge of global trade or software subsription business is a plus
  • Proficiency in Microsoft Office Excel
  • Experience in SharePoint a plus
    Additional Information
    Location of work is on-site, although may be flexible to work within one of a few locations in the Washington State area (Downtown Seattle, Lynnwood, Federal Way or Bellevue). This will depend on available office space and date of hire, among other factors.All your information will be kept confidential according to EEO guidelines.This position It does not include relocation assistance.#PIQPandoLogic. Keywords: Billing Specialist, Location: Mercer Island, WA - 98040 , PL: 537171898Required
    Preferred

    Job Industries

    • Customer Service

Keywords: Expeditors, Seattle , Administrative and Billing Specialist (Tradeflow), Administration, Clerical , Mercer Island, Washington