Director of Front Office - Hilton Motif Seattle

Company: Hilton Worldwide, Inc.
Location: Seattle
Posted on: May 20, 2025

Job Description:

Job Description - Director of Front Office - Hilton Motif Seattle (HOT0BLUH)Job DescriptionDirector of Front Office - Hilton Motif Seattle (Job Number:HOT0BLUH )Work LocationsWork Locations: Hilton Motif Seattle 1415 Fifth Avenue Seattle 98101TheHilton Motif Seattle is looking for its nextDirector of Front Officeto join their dynamic team!Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms.Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!What will I be doing?As aDirector of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team membersWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
    • Quality
    • Productivity
    • Customer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
      • Medical Insurance Coverage - for you and your family.
      • Vision, dental, life and disability insurance
      • Mental Health Resources
      • Best-in-Class Paid Time Off (PTO) - you will accrue 18 days/144 hours in your first year
      • Go Hilton travel discount program: 110 nights of discounted travel per calendar year
      • Matching 401(k)
      • Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
      • Career growth and development
      • Team Member Resource Groups
      • Recognition and rewards programs
      • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
      • Complimentary meals in the cafeteria while on shift
      • Commuter Benefit - Unlimited city and county public transportation for only $18/mo
      • The position is eligible to participate in the bonus plan applicable to the hotel property and position, subject to the terms and conditions of the plan, including the Company's Bonus Plan Administration Guidelines. The bonus program is capped at 30% and based on achievement of multiple individually weighed objectives. .The compensation for this position includes a base salary range of $84,000- $90,000 per year, based on applicable and specialized experience and location. In addition to the base salary, this role is eligible for:Operations Bonus: A performance-based bonus awarded annually (as applicable), tied to operational goals and business performance.Upsell Incentive: A variable incentive based on upsell performance, paid as a percentage of incremental revenue generated.Together, these components reflect our commitment to recognizing performance and contribution to overall business success.#LI-JB1ScheduleSchedule: Full-timeBrand : Hilton Hotels & ResortsJobJob: Guest Services, Operations, and Front Office
        #J-18808-Ljbffr

Keywords: Hilton Worldwide, Inc., Seattle , Director of Front Office - Hilton Motif Seattle, Administration, Clerical , Seattle, Washington