Box Office Lead - Part-Time - Federal Way Performing Arts and Event Center

Company: Oak View Group
Location: Federal Way
Posted on: May 27, 2025

Job Description:

OverviewFederal Way Performing Arts and Event Center is looking for friendly, motivated individuals to lead our ticket seller staff and assist in box office operations. As a Box Office Lead you will assist, direct, and provide support toall ticket sellers on event days.This role pays an hourly wage of $22.00.Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.This position will remain open until June 12, 2025.Responsibilities

• Process and print complementary, mailed, and consignment tickets
• Process refunds or exchanges as needed
• Supervise ticket seller staff on event days and address customer service questions, and technology issues
• Utilize the Etix ticketing system to process ticket sales, troubleshoot customer issues and provide staff support
• Ensure the ticket seller staff is implementing and following all box office policies and procedures
• Perform all other duties as assigned by the Box Office ManagerQualifications
  • Minimum of high school degree required. Bachelor's degree or currently pursuing preferred
  • Minimum of 1 year of experience supervising customer service staff
  • Previous experience with ticketing systems, Etix experience preferred
  • Strong problem-solving skills
  • Demonstrates outstanding work ethic and leadership skills, including excellent attendance,professional appearance and behavior
  • Displays a positive and team-oriented attitude
  • Ability to work flexible hours including evenings, weekends and holidays as scheduled
  • Bilingual applicants encouragedVaccination StatementWe are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
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Keywords: Oak View Group, Seattle , Box Office Lead - Part-Time - Federal Way Performing Arts and Event Center, Administration, Clerical , Federal Way, Washington