Head of Advertising Support

Company: Amazon.com, Inc.
Location: Seattle
Posted on: February 21, 2021

Job Description:

Amazon is closely following the impacts of COVID-19. Learn more on how we are supporting our employees, candidates, customers and communities through the pandemic. Head of Advertising Support Job ID: 1393708 - Amazon.com Services LLC Come build an innovative new Advertiser support team in one of Amazon's fastest growing businesses! Amazon Advertising is searching for an experienced operations leader to create a best-in-class contact center experience. You will build and lead a team of experienced operations and program leaders. Your team will not only successfully resolve issues Advertisers contact us about, but also anticipate Advertiser needs and provide expert guidance to help Advertisers accelerate their business growth.

Sr. Manager's specific responsibilities include:
-- Deeply understand the Sponsored Advertising experience and business goals to anticipate and execute on contact support needs.
-- Define and manage to operational KPIs that reliably ensure a timely, efficient and exceptional quality of support.
-- Lead and develop WW contact center teams.
-- Provide Capacity Planning regular and accurate business inputs into contact forecasting.
-- Develop and run programs that improve the quality of contact center performance over time.
-- Advocate for tools and programs to improve employee satisfaction and retention.
The ideal candidate for this role is highly experienced in contact center leadership, but eager to reinvent traditional processes to deliver more optimal business results and scale.
BASIC QUALIFICATIONS -- Five or more years leading contact center or sales teams
-- Substantial experience leading global teams
-- Demonstrated competence in building new programs
-- Exceptional written and verbal communication skills PREFERRED QUALIFICATIONS -- MBA or other related Master's degree
-- Experience in ecommerce advertising


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Keywords: Amazon.com, Inc., Seattle , Head of Advertising Support, Advertising , Seattle, Washington