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Service Writer

Company: Express Pros Bellingham
Location: Mount Vernon
Posted on: September 24, 2022

Job Description:

Service Writer If you are looking for a fast-paced environment to shine at selling labor and parts using a suggestive selling sales process, this is it! Express Employment Professionals has partnered with a Mount Vernon Motorsport Dealership to recruit their Service Writer! If you have a superior level of customer service and knowledge of motorcycles, PLEASE APPLY.Pay: DOEJob Duties:

  • Perform a visual walk-around inspection of all bikes and record customer interests and concerns accurately and clearly on work order
  • Manage all work order documents, files, and supporting data according to established best practice
  • Estimate costs and completion times at point of sale and communicate them to the customer in a professional manner
  • Suggest opportunities for customers to maintain, enhance and/or personalize their motorcycles
  • Assist in creating estimates for internal and wreck repairs
  • Review work-in-progress to support quality and timeliness
  • Assist in preparation of warranty claims, recall forms and extended service contract claims
  • Perform cashier functions in support of the department
  • Become familiar and efficient with those phases of the computer system used within the department
  • Become familiar with and follow warranty guidelines.
  • Greet customers immediately in a courteous and friendly manner
  • Handle telephone transactions quickly and courteously
  • Notify customers ASAP of any changes, delays, or additional work needed
  • Manage customer expectations professionally
  • Give special attention to repeat repairs to ensure the situation is corrected
  • Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right"What you'll need to be successful:
    • Must have outgoing, friendly personality and superior communication and customer service skills
    • Knowledge and experience with motorcycles, and other products sold by the dealership, or the demonstrated ability to learn quickly
    • Experience with computer systems or the ability and willingness to learn quickly
    • Maintain drivers licensePhysical Requirements:
      • Working in loud environment
      • Occasionally bend, stoop, crouch, and reach
      • Occasionally lift 40 lbs.
      • Occasionally requires the ability to balance and push an 800 lb. motorcycle
      • Occasionally work near moving parts
      • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motorcycle service department
      • Occasionally exposed to exhaust fumes or other airborne particles
      • Works in direct contact with computers for extended periods of timeHOW TO APPLY (choose one): - CALL OUR OFFICE @ 360.336.1980 for a phone interview - VISIT OUR OFFICE @ 1806 Riverside Dr. Ste D, Mount Vernon, WA 98273 for an immediate in-person interview - APPLY ONLINE @ - EMAIL RESUME - View our available jobs @

Keywords: Express Pros Bellingham, Seattle , Service Writer, Advertising , Mount Vernon, Washington

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