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Artist Care/Content Creator for Content Creation Tools

Company: Stratuscore
Location: Seattle
Posted on: January 27, 2023

Job Description:

A career at StratusCore places you at the cross-section of disruptive cloud technologies, creative media production (CGI, VFX, gaming, VR/AR...) and blockchain opportunities. StratusCore is solving a myriad of pain points with its elegant cloud-based platform that accelerates content development and drives creative efficiencies. We're a small startup with solid financial backing, and we are looking for great people to help us expand our portfolio of services, grow our community of StratusCore members, and continue to make StratusCore a vibrant and fun place to work.

What Is Working at StratusCore Like?
An enterprise is only as good as its team and the systems and practices that help the team win. We're a real startup and you'll earn your startup stripes here every day. At StratusCore *you* are the culture, and the attitude you bring to work every day defines our company and our work environment. We're a small startup so every new teammate helps to shape our style, delight our customers, and drive our business. We're looking for people who enjoy working in teams to set goals and strategies and equally enjoy getting heads-down for problem solving and execution. In return, our commitment is to help our people realize their full potential. We work hard to help our employees fit into, and shape, our culture. We invest substantial time on quarterly feedback sessions designed to help you focus, perform at your maximum, and grow at levels you may not have imagined. Our sessions also allow you to help us, as an organization, grow and improve. Your role, whatever your title may be, will have a broad range, with many opportunities to jump in and learn new areas and disciplines. Life is rapid-fire and decisions happen. It's pretty rare to have the opportunity to be a part of this stage of a company's growth, so we take the time to enjoy it, celebrate the successes and prepare for the next challenge.

Responsibilities:
--- Be an advocate for the artist community.
--- Monitor, respond to, and resolve customer support tickets within a timely manner.
--- Monitor the render farm and ensure all jobs render successfully. Create support tickets for customers that are experiencing issues. Ensure that jobs/frames do not get "stuck" or use up resources in a wasteful and/or unnecessary manner.
--- Triage and lead other Artist Care Agents and other departments in responding to customer support issues.
--- Resolve customer issues in compliance with applicable customer support policies and processes.
--- Escalate to the Engineering and/or Operations departments where applicable and communicate updates as
needed.
--- Document the problem, analysis of root cause, and resolution in relation to customer issues.
--- Provide quality assistance feedback on new features to Development team to optimize products and services.
--- Participate and improve on customer support policies.
--- Research and explore ways to improve StratusCore services (new software, plugins, etc).
--- Provide Marketing with content for social media and other marketing uses.
--- Provide feedback and editing to Marketing on all text that will be seen by users, in order to ensure accuracy of content.
--- Create 2D and/or 3D content based on Marketing needs.
--- Stay up-to-date with current industry trends; research, document, and report on partners, competitors, new advances, etc.
--- Collaborate and show initiative in a small team environment.
--- Maintain StratusCore's high security standards.

Technical Skills:
--- Excellent troubleshooting, organizational, and communication skills (written and verbal).
--- Comfortable working in a team or independently.
--- Enjoy contributing knowledge to help the team meet its goals and the ability to work with minimal supervision to problem solve independently.
--- Eagerness to learn and develop professionally
--- The mindset to see problems as challenges; use of analytical skills to make decisions and move forward even when all the answers aren't available.
--- Desire to collaborate with other teams, including product managers, developers, designers and Quality Assurance (QA).
--- Ability to install, maintain, and troubleshoot software.

Desired Experience:
--- Experience and knowledge of a variety of 2D, 3D, and VFX content creation software (3ds Max, Maya, C4D, Arnold, V-Ray, Photoshop, etc.).
--- Experience with social media apps (Facebooks, Instagram, LinkedIn, Twitter).
--- Familiarity with Windows and Mac OS.
--- Customer service experience

Bonus Experience:
--- Quality Assurance experience
--- Web design experience

For more information on StratusCore including employee benefits and our company culture, visit our website at https://stratuscore.com. StratusCore is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Stratuscore, Seattle , Artist Care/Content Creator for Content Creation Tools, Advertising , Seattle, Washington

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