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Program Officer, Passport College Coach

Company: College Success Foundation
Location: Mount Vernon
Posted on: June 24, 2022

Job Description:

Job DescriptionSUMMARY: The Program Officer (PO) is responsible for providing direct-service support to youth with foster care or unaccompanied homelessness experience enrolled in the Passport to Careers program while attending Skagit Valley College (hereinafter referred to as 'students'). The PO will work closely with designated campus staff to coordinate service delivery for students. The PO will implement activities and services outlined in College Success Foundation's (CSF's) program model, and partner with their designated campus staff to ensure students can efficiently access required supports. The PO will work with the CSF Regional Team to implement relevant on-campus or community-based programs and services.PRIMARY DUTIES AND RESPONSIBILITIES:· Support outreach and engagement efforts that maximize the number of students utilizing campus coaching and support services.· Support students using strategies consisting with in-person and remote coaching, push communications and web content.· Use a coaching approach with individual students to assist them with navigating issues impacting their educational success.· Assist with content development relevant for students in areas such as utilizing academic advising, career exploration, campus engagement and paying for college.· Disseminate relevant information through email, text messaging, and other tools.· Collaborate with students to develop individual action plans that promote success in college and career.· Maintain knowledge of the campus processes, services, and individuals required to ensure students successfully navigate their college journey.· Collaborate with CSF Regional Director and Regional Program Manager to develop critical campus partnerships; maintain campus partnerships required to ensure effective support services to students.· Develop campus-specific processes required to ensure timely responses to students in crisis.· Host or co-host campus events or workshops for students.· Participate in, or present at, campus events required to strengthen campus relationships, increase visibility of CSF programs and/or learn and share best practices.· Collaborate with CSF cross-functional teams to develop and enhance advising processes, approaches and delivery methods-based on data and trends in the field.· Utilize a customer relationship management (CRM) system to manage student data, track service delivery and communicate with students and partners.· Support regional networks aimed at ensuring coordinated and continuous care to students- kindergarten through college.· Participate in, support and potentially facilitate regional service coordination group (RSCG).· Report student progress to Regional Director and/or team as requested.· Support policy and process documentation as needed.· Perform other direct-service support duties as assigned.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:· Former coaching or advising experience.· Strong social-emotional skills.· Ability to effectively support students from diverse backgrounds.· Excellent verbal and written communication skills.· Experience with vulnerable populations who may have experienced trauma.· Skills in Microsoft Office 365 (Word, Excel, PowerPoint and Outlook) and Sharepoint.· Organizing, performing, and prioritizing multiple tasks with excellent attention to detail.· Utilize proactive approaches to problem-solving with decision-making capability.· Build relationship with diverse stakeholders, including staff and external partners.· Be a "self-starter", able to work independently while observing and complying with all standards of the supervision personnel and relating programs and services of the employer.· An established commitment to work collaboratively and harmoniously with CSF staff, colleagues and stakeholders.· A commitment to diversity and equal opportunity.· Attend occasional evening and weekend events.· Ability to comply with company COVID-19 vaccination policy.· Ability to travel up to 30% of the time. Must have a valid driver's license and proof of insurance.QUALIFICATIONS FOR THE POSITION:· Bachelor's degree. Master's degree preferred.· A minimum of three years of experience in postsecondary support services or coaching in college or career.· A minimum of three years of experience in fields such as education, or youth or adult development.· Ability to comply with company COVID-19 vaccination policy.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to; place objects or operate office equipment such as a computer or other productivity machine and to communicate information and ideas so others will understand as well as exchange accurate information in these situations. The employee is frequently required to frequently move up to 10 pounds, and occasionally move up to 50 pounds. Specific vision abilities required by this job include the ability to observe details at close range and the ability to adjust focus.WORK ENVIRONMENT:During a pandemic, employees must be able to work remotely and use collaborative software in order to communicate with others and attend virtual meetings. Hybrid remote schedule is available for this position. Employees must reside in the state of Washington. Employees must be able to handle the stress that is involved in meeting strenuous and competing deadlines, working in high volume areas, and be flexible and able to interact with employees, students, and/or community partners of all levels. After the pandemic, the work environment may remain remote, may be hybrid, or may require to work from the headquarters office. This work environment is moderately quiet.CONDITION OF EMPLOYMENT:The position may change based upon needs of the program and/or organization needs and available funding. College Success Foundation maintains a drug free environment. Employees of College Success Foundation and its subsidiaries must be able to successfully work in and promote a multicultural and diverse work environment.The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

Job Posted by ApplicantPro

Keywords: College Success Foundation, Seattle , Program Officer, Passport College Coach, Education / Teaching , Mount Vernon, Washington

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