Field Engineer 4

Company: Tekwissen
Location: Silverdale
Posted on: November 23, 2020

Job Description:

Job Description Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. Position: Field Engineer 4 Location: Silverdale, WA 98383 Duration: 1 Year Responsibilities: May function as team or site leader providing direction to other technicians Performs server and storage break and fix. Provides support for Enterprise products, such as Dell ESF Desk side support specialist Provides support for enterprise storage products Supports Networking products - including Cisco certification requirements Provides support for Payment systems products and Unisys core-CMOS products May have project management responsibilities for smaller projects Possesses other, high skilled, specialized technical skills. Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Installs and maintains PCs and associated software, networks, servers and peripherals Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Skills, Experience & Qualifications: Requires HS Degree and minimum 2-4 years of hands-on technical experience Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience. Active directory/exchange server. Operating systems knowledge A certification Specific Manufacturers certifications as required. IE EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS For legacy products, must have current product training Knowledge of client specific internal procedures and service delivery requirements. Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems Advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems Ability to test and certify mainframes and/or servers with associated peripherals Mechanical capability and an understanding of ESD procedures

Keywords: Tekwissen, Seattle , Field Engineer 4, Engineering , Silverdale, Washington