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Inside Solutions Engineer

Company: GitHub
Location: Seattle
Posted on: February 22, 2021

Job Description:


GitHub helps companies and organizations succeed by allowing them to build better software, together. We're looking for an Inside Solutions Engineer to provide pre- and post-sales support for our rapidly-growing customer base. An Inside Solutions Engineer is responsible for the technical relationships with business customers and prospects and works internally with sales and product development to identify and communicate solutions to meet customers' business needs. This person acts as a resource for the sales and customer success teams, our front-line technical support team, and other functional departments within the company. We're extremely passionate about the quality of our work. If you are technically sharp and people oriented, you might be a fit for this role!

We are looking to immediately fill this position to cover the AMER region (West, Central, and East). Candidates in San Francisco, CA or the Bay Area are preferred but remote candidates will also be considered. The primary place of work will be the GitHub office in San Francisco and the primary method of communication with customers will be via web conference, telephone and email.

Pre-Sales Responsibilities:

  • Partnering with the Corporate Sales team in our San Francisco HQ
  • Identifying customer business requirements and matching them to product features
  • Building joint customer strategies with sales, support and field services to encourage product adoption
  • Providing live demonstrations of the GitHub Enterprise platform to prospective business customers
  • Answering GitHub product questions and helping customers and prospects to take full advantage of the GitHub product
  • Answering GitHub technical questions and helping customers integrate GitHub with their existing development tools and workflows
  • Building relationships with key decision makers and serving as a customer's technical point of contact
  • Educating prospects on product implementation and usage
  • Understanding customer environments including DevOps pipelines, code deployment options and network infrastructure
  • Learning about customers' successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests
  • Maintaining awareness of internal GitHub initiatives, the direction of the Source Control Management (SCM) industry, and trends in global developer collaboration tools and techniques
  • Contributing to internal and customer documentation


    Post-Sales Responsibilities:
    • Acting as intermediary between sales and other technical teams to best meet customer needs
    • Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy
    • Documenting technical considerations, collecting existing articles, and contributing to internal knowledgebases as a resource for other teams, customers, and partners


      Qualifications:
      • 1-3 years of experience in sales/solutions engineering, technical consulting, or system integration project management; and/or 2+ years of engineering / software development experience in a customer-focussed role (internal or external) with an aptitude for solution development and presentation
      • Customer-facing experience a plus
      • Team-oriented and possesses strong collaboration skills
      • Passionate commitment to quality and success
      • Excellent verbal and written communication skills
      • Ability to quickly solve technical and business-related challenges
      • Able to relate technical concepts to business customers of all technical backgrounds
      • Knowledge of Source Control Management (SCM) tools and workflows
      • Knowledge of Continuous Integration, Continuous Delivery (CI/CD) architecture, tools and workflows
      • Comfortable working in a fast-paced and dynamic environment
      • Ability to travel on occasion
      • Must be legally authorized to travel and work in the US
      • Conversational, business and technical fluency in English (written and verbal)


        Preferred Qualifications:
        • Experience working in or with software development teams
        • Ability to work across different time zones
        • Ability to articulate the value of DevOps and DevSecOps
        • Knowledge of Git and GitHub workflows
        • Knowledge of Salesforce.com workflows
        • Knowledge of the Software Development Lifecycle (SDLC)
        • Knowledge of continuous integration, and continuous delivery tools and trends
        • Public speaking ability


          Who We Are:

          GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world's most important technologies. We foster a collaborative community that can come together-as individuals and in teams-to create the future of software and make a difference in the world.

          Leadership Principles:

          Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

          Why You Should Join:

          At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here:

          We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

          GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

          Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

Keywords: GitHub, Seattle , Inside Solutions Engineer, Engineering , Seattle, Washington

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