Senior Field Application Engineer

Company: KIOXIA America, Inc.
Location: Seattle
Posted on: February 22, 2021

Job Description:

Company DescriptionNo Relocation Assistance ProvidedJob DescriptionKIOXIA America Inc., formerly Toshiba Memory America Inc., is currently looking for a Field Application Engineer to support our OEM/ODM Global Accounts in Seattle, WA. This engineer will work with the US and Japan based teams during the qualification of Kioxia Enterprise and Client SSD products and support related sustaining activities. Our ideal candidate will have extensive storage-product technical expertise and experience working in multi-cultural, inter disciplinary environments. Good teamwork, communication and customer interaction skills are also mandatory.Responsibilities* Engage/interact with customer's engineers and serve as the first point of contact through all stages of product qualification and sustaining support activities* Assist in authoring technical documents and delivering them to customers* Work with the customer to gather technical information or data for review by our internal engineering teams* Work with our customer and our engineering teams to develop joint qualification plans, determine required equipment and create schedules that meet our customer's requirements* Build and track active Action Items and generate status reports during the qualification process for internal communications with our Marketing, Sales, Engineering and Product Planning Teams* Perform preliminary failure analysis on drives during qualification and of drives returned due to urgent field issues. Work with Engineering to develop FA reports that meet or exceed customer expectations. Track status on drives and drive FA activity to closure. Provide timely updates to both our customer and internal support teams* Perform other duties related to the support of our customers in this regionRequirements* A minimum of 10 years related experience. Experience in SSD technology preferred. * Working knowledge of NVMe Interfaces required, SAS/SATA will receive additional consideration* A well-rounded understanding of server/storage architectures, operating systems and RAID* Experience in public cloud architecture and technology is a plus.* The candidate must have excellent communication skillsOther* Experience in using SAS/SATA/NVMe Analyzers to debug interface related issues is a plusEducation* B.S. Degree (or equivalent) in Engineering (Mechanical, Production, Electrical, Electronics or Computer Science)Req# 1958; Additional InformationKIOXIA America, Inc. (formerly Toshiba Memory America, Inc.) is the US-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today's breakthrough BiCS FLASH--- 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH---, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.We are an Equal Opportunity Employer including: Minorities/Women/Individuals with Disabilities/Protected

Keywords: KIOXIA America, Inc., Seattle , Senior Field Application Engineer, Engineering , Seattle, Washington