Senior Field Application Engineer
Company: KIOXIA America, Inc.
Location: Seattle
Posted on: February 22, 2021
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Job Description:
Company DescriptionNo Relocation Assistance ProvidedJob
DescriptionKIOXIA America Inc., formerly Toshiba Memory America
Inc., is currently looking for a Field Application Engineer to
support our OEM/ODM Global Accounts in Seattle, WA. This engineer
will work with the US and Japan based teams during the
qualification of Kioxia Enterprise and Client SSD products and
support related sustaining activities. Our ideal candidate will
have extensive storage-product technical expertise and experience
working in multi-cultural, inter disciplinary environments. Good
teamwork, communication and customer interaction skills are also
mandatory.Responsibilities* Engage/interact with customer's
engineers and serve as the first point of contact through all
stages of product qualification and sustaining support activities*
Assist in authoring technical documents and delivering them to
customers* Work with the customer to gather technical information
or data for review by our internal engineering teams* Work with our
customer and our engineering teams to develop joint qualification
plans, determine required equipment and create schedules that meet
our customer's requirements* Build and track active Action Items
and generate status reports during the qualification process for
internal communications with our Marketing, Sales, Engineering and
Product Planning Teams* Perform preliminary failure analysis on
drives during qualification and of drives returned due to urgent
field issues. Work with Engineering to develop FA reports that meet
or exceed customer expectations. Track status on drives and drive
FA activity to closure. Provide timely updates to both our customer
and internal support teams* Perform other duties related to the
support of our customers in this regionRequirements* A minimum of
10 years related experience. Experience in SSD technology
preferred. * Working knowledge of NVMe Interfaces required,
SAS/SATA will receive additional consideration* A well-rounded
understanding of server/storage architectures, operating systems
and RAID* Experience in public cloud architecture and technology is
a plus.* The candidate must have excellent communication
skillsOther* Experience in using SAS/SATA/NVMe Analyzers to debug
interface related issues is a plusEducation* B.S. Degree (or
equivalent) in Engineering (Mechanical, Production, Electrical,
Electronics or Computer Science)Req# 1958; Additional
InformationKIOXIA America, Inc. (formerly Toshiba Memory America,
Inc.) is the US-based subsidiary of KIOXIA Corporation, a leading
worldwide supplier of flash memory and solid state drives (SSDs).
From the invention of flash memory to today's breakthrough BiCS
FLASH--- 3D technology, KIOXIA continues to pioneer cutting-edge
memory solutions and services that enrich people's lives and expand
society's horizons. The company's innovative 3D flash memory
technology, BiCS FLASH---, is shaping the future of storage in
high-density applications, including advanced smartphones, PCs,
SSDs, automotive and data centers.We are an Equal Opportunity
Employer including: Minorities/Women/Individuals with
Disabilities/Protected
Keywords: KIOXIA America, Inc., Seattle , Senior Field Application Engineer, Engineering , Seattle, Washington
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