Senior Site Reliability Engineer
Posted on: February 22, 2021
LivePerson is a transformational force in how brands and
consumers communicate. With over 18,000 brands, including HSBC,
Disney, Verizon, and Home Depot, we are on a mission to make life
easier for people and brands everywhere through trusted
Conversational AI. We believe in a future where conversations are
the norm for getting your intentions fulfilled - whatever they
We are an innovative, intent-driven company that believes in
building the future and we are looking for growth minded,
unconventional thinkers, developers and builders to join the
About this Role:This is an exciting opportunity to join LivePerson
as a Senior Site Reliability Engineer (SRE) and help build the
discipline as part of a new SRE organization. We're looking for
passionate engineers to empower product developers to build and
optimize running services in the cloud (AWS, Azure, or Google
Cloud). We need senior individual contributors that have strong
experience around monitoring, deployments, and automation. The
right candidate will also have a history of automating operations
for distributed systems, databases, and/or networks on bare metal
and a proven track record moving them to the cloud. Come be a part
of the team that will promote a culture of operational excellence
and provide insights across the company based on SLOs, error
budgets, and metrics. You will report directly to the Director of
You will thrive here if: You can operate in a fast paced, dynamic
environmentYou can build partnerships that move our business
forwardYou build code that is simple, understandable, and clean You
see feedback or failure as motivation to learn and to grow You
believe data-driven decision making is the normYou relate to our
core principles (link) and want to work with Conversational AI
In this role you will:
- Ensure high uptime and reliability of the LivePerson offerings
- Design, integrate, and drive adoption of a cohesive ecosystem
of tools for observability and deployments for online service
owners to run world class online services.
- Track and reduce toil (manual, repetitive work) through
automation as well as define and track SLOs (i.e. operational
- Partner closely with leaders across LivePerson to drive a
culture of operational excellence by providing data driven insights
as well as design, write, and deliver solutions for all developers
- Think beyond current models and look for repeatable site
reliability automation patterns that can be productized as part of
Live Person's offerings to its customers.
Your qualifications are:
- You have over 8 years of combined experience in software
development and service (or systems) engineering plus a strong
history using Site Reliability or equivalent practices and models.
Networking and database experience preferred.
- You have strong software development skills and can work
cross-functionally with senior SDEs as peers. Java and Python
- You have 6+ years of experience running services in public
cloud platforms such as AWS, Azure, or Google Cloud; experience
preferred migrating from running bare metal to public cloud.
- Expert level knowledge of CI/CD tooling, monitoring, feature
flag management, experimentation, and a proven track record
delivering solutions in one or more of these areas.
- You have experience mentoring and driving adoptions of these
technologies across engineering organizations while leading by
- Bachelor's degree or equivalent practical experience.
Why you'll love working here:
LivePerson was named to Fast Company's World's most innovative
companies of 2020 list for the Artificial Intelligence category. We
offer top tier tech & data science colleagues, along with
opportunities to push your own limits. We embrace invention and
experimentation. Most importantly, you'll have an ability to make
an impact at work and at brands across the globe as we build the
future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do
their best work and be their authentic selves. We are proud to be
an equal opportunity employer.
All qualified applicants will receive consideration for employment
without regard to age, ancestry, color, family or medical care
leave, gender identity or expression, genetic information, marital
status, medical condition, national origin, physical or mental
disability, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements.
Keywords: LivePerson, Seattle , Senior Site Reliability Engineer, Engineering , Seattle, Washington
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