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Sr. Engineering Support Lead

Company: The Climate Corporation
Location: Seattle
Posted on: January 15, 2022

Job Description:

DescriptionPosition Overview:Our Level 3 Engineering Support team helps our Level 4 Engineering organization by triaging level-2 customer facing issues by either resolving the issue or by packing the issue for Level 4 Engineering to solve. - Our mission is to help to ensure our customers (farmers) can increase their crop yields in a sustainable way.The demands of availability and responsiveness of services for our customers are growing. As a Sr. Engineering Support Lead for Level 3 Engineering Support, you will join a team of world-class, highly motivated, innovative, and collaborative engineers with deep domain expertise in cloud based solutions and tools. You have the opportunity to use your wealth of experiences in Level 3 Engineering Support to help us orchestrate the successful resolution of customer facing issues to ensure we deliver within our SLA's with minimal downtime and maximum customer happiness. -Your Impact:Owning all investigation activities, meetings, and conference callsOrchestrate the communication/meetings/triage efforts of customer facing issues - organize the triage efforts to ensure the teams have the right resources, status updates are clearly and consistently communicated, and that issues come to a successful completionEnsure the right people are involved and ensuring timely resolution of remediations within SLA'sHolding teams accountable for resolving the outage via workaround or permanent fix within SLA'sSupporting and nurturing process improvements and knowledge base improvementsProviding periodic metrics and reportsBasic Qualifications:Demonstrated ability to communicate technical issues to technical and non-technical audiences (written and oral)Demonstrated ability to quickly understand & summarize technical issues and solutions / workarounds under consideration by engineersBachelor's degree or equivalent work experience5+ years of strong analytical thinking and excellent troubleshooting skillsDemonstrated ability to keep a team focused on getting the site back online safely as soon as possible -Demonstrated ability to keep cool and organized under pressureDemonstrated ability to assessing risk or assist others to determine the risk profile of the proposed solutions or workarounds7+ Years of experience of working in a development environment with 4+ years in a service/devops environment.Preferred Qualifications:2+ years of working knowledge in any cloud-based environment (AWS, Azure, GCP)Familiarity with a DevOps or SRE culture and processesMaturity, judgement, negotiation/influence, analytical, and leadership skills.Working understanding of AWS popular services: - EC2, IAM, S3, EBS, SSM, CloudWatch, CloudTrial, CloudFormation, Lambda, SQS, SNS, Redshift, Athena, EMR, Kinesis, Glue, Data Pipeline, ECR, ECS, EKS etc.Familiarity with the security frameworks and application security best practices.Familiarity with one of the monitoring tools NewRelic/Dynatrace/DataDog.What We Offer: - -Our teams are composed of industry experts, top scientists, and talented engineers. The environment is extremely engaging and fast-paced, with dozens of specialties coming together to provide the best possible products and experiences for our customers.We provide competitive salaries and some of the best perks in the industry, including:Superb medical, dental, vision, life, disability benefits, and a 401k matching programWe take part and offer various workshops, conferences, meet-up groups, tech-talks, and hackathons to encourage participation and growth in both community involvement and career developmentWe also hinge our cultural DNA on these five values:Inspire one anotherInnovate in all we doLeave a mark on the worldFind the possible in the impossibleBe direct and transparentLearn more about our team and our mission:Climate, LLC - The Technology Behind Making A Difference -or visit -As part of our dedication to the diversity of our workforce, -Climate, LLC is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or accommodation due to a disability, you may contact us at -[email -protected]#LI-JG1

Keywords: The Climate Corporation, Seattle , Sr. Engineering Support Lead, Engineering , Seattle, Washington

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