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Desktop Support Engineer

Company: IT Resource Solutions.net, Inc.
Location: Redmond
Posted on: May 19, 2019

Job Description:

Key Responsibilities General hardware breakfix to include diagnostics, troubleshooting and parts replacement for laptops, desktops, servers and network devices Troubleshooting and repair of hardware and software issues to maintain business continuity Diagnose, troubleshoot and repair peripheral equipment and handhelds New hardware upgrades moves, adds, changes in a laptop and desktop environment Optimizing hardwaresoftwarenetworking products and configurations as scripted ensuring customer satisfaction. Day to Day Work Install and implement connectivity and high-end systems products. Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktopslaptopstabletsservers. Complete helpdesk training course, A certification and 4 major OEM platform certifications (Dell, HP, Toshiba, and Lenovo) within 90 days of hiring. Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face). In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments. You will need to attain working knowledge of both routers and switches in local area networks and wide area networks. You must have a clear understanding of Active Directory utilizing group policies and SCCM. You must be proficient with Microsoft applications, Windows 10, Windows 8.1, Server 2016, MS Cloud services Office 365, SharePoint, Bitlocker and general knowledge of domain environment. Work schedule will be M-F with an 8-hour daily shift during opening hours of 700 am and 600 pm. Technical and Behavioral Skills Must have GED or high school diploma. AS degree in Electronics or Computer Science, related militarytechnical training or equivalent experience also desired. Background investigation and drug screen required 3 or more years of experience in a hands-on desk side support role required Experience replacing desktoplaptop components Remedy or Peregrine helpful OEM certifications (Dell, HP, Toshiba, Samsung, ASUS and Lenovo), A, Server and other certifications andor training as requested Excellent customer service and customer interaction (via phone, e-mail and face to face) skills required. You should have a positive, constructive attitude and the ability to work both independently and in a team environment.

Keywords: IT Resource Solutions.net, Inc., Seattle , Desktop Support Engineer, Engineering , Redmond, Washington

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