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Cloud Support Engineer I (DMS)

Company: Amazon Corporate LLC
Location: Seattle
Posted on: May 20, 2019

Job Description:

Cloud Support Engineer I (DMS) Location: US-WA-Seattle Job ID: ****** Company: : Amazon Web Services, Inc. Position Category: Operations, IT, & Support Engineering Company/Location (search) : Country (Full Name): : United States Job DescriptionAmazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most innovative, and #2 most admired. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. Members of the AWS Support team, are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. They are surrounded by people that are smart, fanatical about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly. Are you ready to make a difference and help our customers to make the most of AWS Developer and Mobile services? If reading this has ignited the passion for tech and cloud in you, read on. Every day will bring new and exciting challenges on the job while you: Learn and use groundbreaking technologies Interact with engineers from leading technology companies around the world Field and manage technical customer issues via phone, chat and email Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams Drive customer communication during critical events Author tutorials, how-to videos, and other technical articles for the AWS customer community Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role. Flexible schedule: Salaried role with flexible start time of 7 or 10 AM.Open to working 1 weekend day as part of an offset 5 day week (Sun-Thurs or Tues-Sat) Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation. Basic Qualifications Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering or a related field, or equivalent experience (4+ years) 2 additional years of experience in a related field. Preferred Qualifications Excellent oral and written communication skills Customer service experience / strong customer focus Strong analysis and troubleshooting skills and experience Self-starter who is excited about learning new technologies on a daily basis Experience using basic networking tools (such as: traceroute, iperf, dig, cURL, etc) Experience building full application stacks from the OS up through custom applications Prior working experience with cloud services Exposure to mobile and web application security best practices Open to working weekend days on occasion, or an offset schedule Exposure to mobile application testing/automation (Selenium, Appium, etc.) Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth Experience with push notifications, APNS and GCM Meets/exceeds Amazon's leadership principles requirements for this role Meets/exceeds Amazon's functional/technical depth and complexity for this role Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female

Keywords: Amazon Corporate LLC, Seattle , Cloud Support Engineer I (DMS), Engineering , Seattle, Washington

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