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Engagement Engineer - Product Security

Company: Tableau Software
Location: Seattle
Posted on: September 15, 2019

Job Description:

Who you'll be doing---.

As an Engagement Engineer on the Security team, you are responsible for analyzing and diagnosing security issues escalated from Technical Support, and responding to security-related customer inquiries from Sales. Questions span Tableau's product offerings, including client, server, and SaaS software/services. In this role you will perform an initial review and investigation of technical support escalations, verifying they are actual product issues and not configuration or user-error issues. Responsibilities include performing root cause analysis, determining areas of interest in the product logs, narrowing the focus of the investigation, developing and maintaining utilities to facilitate and improve investigations, and providing knowledge and tools to the Technical Support staff to assist with their efforts. In responding to customer security questionnaires, you will consult as needed with other teams in Development and beyond to research and respond to customer inquiries related to Tableau's policies, processes, products, and services. You will help maintain a growing knowledge repository of cached questions and answers.

Some of the things you'll be doing include---

  • Classify reported issues as security vulnerabilities, product defects, configuration or environmental problems, etc. as appropriate
  • Work across teams (Development, Support, Sales) and with customers to resolve complex issues and provide technical action plans
  • Work directly with customers, support and sales to get accurate and timely answers to customer inquiries
  • Curate customer response repository to drive consistency in answers provided to customers
  • Analyze product log files, crash dumps, network traces, source code, etc. to provide root cause analysis
  • Facilitate and streamline issue management by associating reported issues with existing defects, identifying duplicate issues, and maintaining proper reporting/escalation/closure processes for customer issues and inquiries
  • Set up, build, and maintain utilities, scripts, and documentation. Follow, document, and improve workflows to ensure efficient engagement teams across the enterprise

    Who you are---

    • Knowledgeable. Strong product knowledge, or ability to gain such knowledge quickly
    • Performer. Strong written and verbal communication skills
    • Problem Solver. Excellent troubleshooting and problem-solving skills and demonstrated ability to break down large, complex issues into manageable components
    • Domain.

      • Understanding of web server applications and architecture
      • Broad understanding of application and network security
      • Understanding of database systems architecture desired
      • Education/Experience. BS in Computer Science/related degree or equivalent work experience, with at least 5 years in the information technology field with 2 focused on security disciplines. CISSP or other security certifications desirable.
      • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the worl


        Tableau Software is an Equal Opportunity Employer.

        Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. Our culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!

Keywords: Tableau Software, Seattle , Engagement Engineer - Product Security, Engineering , Seattle, Washington

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