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Engagement Manager, Mulesoft West Region

Company: Salesforce.com
Location: Bellevue
Posted on: January 17, 2020

Job Description:

JOB CATEGORY

Mulesoft - Customer Success Group

JOB DETAILS

Engagement Manager/Sr. Engagement Manager

MuleSoft s Professional Services team works across every technology and system to deliver solutions to customers in every industry. Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customers Services journey from pre-sales to go-live, while driving requirement gathering and SOW creation.

This is an extremely generalist role with an emphasis on services sales, but you will also help plan the customer s high-level architecture and delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft s co-sell model, you will collaborate deeply with our Sales and Customer Success teams.

What you ll achieve:

3 months:

* Complete MuleSoft product training and become an expert in our consulting methodologies

* Shadow other Engagement Managers both on and off customer sites

* Spearhead engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecasting

* Evangelise MuleSoft ability to deliver business outcomes and our delivery methodology

12 months:

* Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers

* Contribute to enhance our delivery methodology and services practice

* Be an integral part of hiring and mentoring new Engagement Managers

* What you ll need to be successful:

* Project and account management--PMP and scrum certifications preferred

* Ability to operate in co-sell model, collaborate, and build relationships with Account Executives

* Technical and cognitive ability to scope and strategically plan engagements

* Strong balance of collaborative and self-starter mentality; able to own your business while also working well within the team

* Strong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live

* Project/account management experience

* Understanding of SI and general consultancy ecosystem and experience with Enterprise Integration technologies

* Proven ability to work complex sales cycles from start to finish in a team selling environment

* Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs

* Travel as required, approximately 40%-50%

ACCESSIBILITY - If you require accessibility assistance applying for open positions please contact the Salesforce.com Recruiting Department.

POSTING STATEMENT

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce.com, Seattle , Engagement Manager, Mulesoft West Region, Executive , Bellevue, Washington

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