Engagement Manager, Mulesoft West Region
Company: Salesforce.com
Location: Bellevue
Posted on: January 17, 2020
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Job Description:
Mulesoft - Customer Success Group
JOB DETAILS
Engagement Manager/Sr. Engagement Manager
MuleSoft s Professional Services team works across every technology
and system to deliver solutions to customers in every industry. Our
Engagement Managers are essential to the growth of our Services
business and play an essential role in growing our practice, and
you will have ownership of our customers Services journey from
pre-sales to go-live, while driving requirement gathering and SOW
creation.
This is an extremely generalist role with an emphasis on services
sales, but you will also help plan the customer s high-level
architecture and delivery approach while staying on as a point of
escalation and account manager during delivery. Under MuleSoft s
co-sell model, you will collaborate deeply with our Sales and
Customer Success teams.
What you ll achieve:
3 months:
* Complete MuleSoft product training and become an expert in our
consulting methodologies
* Shadow other Engagement Managers both on and off customer
sites
* Spearhead engagement staffing and delivery excellence, as well as
having full ownership of pipeline and forecasting
* Evangelise MuleSoft ability to deliver business outcomes and our
delivery methodology
12 months:
* Increase the average value of our Services projects through a
continuous deepening collaboration with our sales team and
customers
* Contribute to enhance our delivery methodology and services
practice
* Be an integral part of hiring and mentoring new Engagement
Managers
* What you ll need to be successful:
* Project and account management--PMP and scrum certifications
preferred
* Ability to operate in co-sell model, collaborate, and build
relationships with Account Executives
* Technical and cognitive ability to scope and strategically plan
engagements
* Strong balance of collaborative and self-starter mentality; able
to own your business while also working well within the team
* Strong track record of selling services/solutions from a vendor
into a variety of industries in a co-sale model and experience in
leading the requirements gathering, scoping, and effort estimation
exercise and delivery until go-live
* Project/account management experience
* Understanding of SI and general consultancy ecosystem and
experience with Enterprise Integration technologies
* Proven ability to work complex sales cycles from start to finish
in a team selling environment
* Experience in creating outstanding responses to functional and
technical elements of RFIs/RFPs
* Travel as required, approximately 40%-50%
ACCESSIBILITY - If you require accessibility assistance applying
for open positions please contact the Salesforce.com Recruiting
Department.
POSTING STATEMENT
Salesforce.com and Salesforce.org are Equal Employment Opportunity
and Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender perception or identity,
national origin, age, marital status, protected veteran status, or
disability status. Headhunters and recruitment agencies may not
submit resumes/CVs through this Web site or directly to managers.
Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes. Salesforce.com and Salesforce.org
will not pay fees to any third-party agency or company that does
not have a signed agreement with Salesforce.com or
Salesforce.org.Pursuant to the San Francisco Fair Chance Ordinance
and the Los Angeles Fair Chance Initiative for Hiring, Salesforce
will consider for employment qualified applicants with arrest and
conviction records.
Keywords: Salesforce.com, Seattle , Engagement Manager, Mulesoft West Region, Executive , Bellevue, Washington
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