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Front Desk Assistant Manager - Crater Lake Lodge

Company: ARAMARK
Location: Seattle
Posted on: February 17, 2020

Job Description:

OverviewAramark (NYSE: ARMK) proudly serves the world s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as aBest Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at or connect with us on Facebook and Twitter. DescriptionWe are currently seeking a Front Desk Assistant Manager to support our Front Desk operations at Crater Lake Lodge. Position Summary:Responsible for ensuring guests' receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development.Essential Functions:

  • Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of front desk, retail and housekeeping departments into a successful efficient operation
  • Supervise up to 12 hourly staff per shift
  • Supervise Assistant Front Desk Managers
  • Ensure that staff is delivering excellent customer service
  • Provide on-going customer service coaching and training to staff
  • Responsible for monitoring comment card program
  • Successfully respond to, resolve and record guest issues
  • Support all staff, as requested
  • Communicate with Housekeeping, Bell Staff and F&B to facilitate the highest level of guest service
  • Assist Operations Manager in ensuring that staff adheres to policies and procedures
  • Assist Operations Manager with any projects or programs relating directly to customer service
  • Assist Operations Manager with walks and moves, as required
  • Ability to work a varied schedule
  • Perform all functions of a Front Desk agent as required
  • Perform all functions of a Front Desk supervisor as required
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assignedQualifications
    • Two year degree in business related field or equivalent experience preferred.
    • Must be fluent in English.
    • Previous hospitality experience in large, high-end resort preferred.
    • Previous Front Desk management experience required.
    • Computer literacy required.
    • High School Diploma or equivalent is required.
    • Proficient in Microsoft business applications.
    • Previous experience with Springer-Miller Property Management System or like system desired.
    • Valid driver's license and ability to operate motor vehicles is preferred.Equipment Used: Computer, SMS system, Micros POS systems, Telephone, Fax Machine, Calculator, Golf Cart, Photocopier/Printers, Laminator, Hand truck, Pull carts. Associated topics: beach, club, concierge, desk, hostess, lobby, lodge, luggage attendant, resort, terrace

Keywords: ARAMARK, Seattle , Front Desk Assistant Manager - Crater Lake Lodge, Executive , Seattle, Washington

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