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Manager, Accounts Receivable

Company: DocuSign Inc.
Location: Seattle
Posted on: February 17, 2020

Job Description:


Manager, Accounts Receivable
Finance - Seattle, Washington

Our Agreement with Employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The Team
Our Finance team plays a critical role in ensuring accurate financial reporting, optimal financial management, and efficient operations across DocuSign. The team consists of Accounting, Financial Planning & Analysis, Revenue Operations, Investor Relations, and Business Operations. The Finance team partners across all organizations in DocuSign to appropriately allocate resources, inform key business decisions, and facilitate the execution of our operational plans.

This Position
The Accounts Receivable Manager is responsible for the billing and collections operations of customer accounts. They ensure that each AR function operates with the
greatest efficiency to achieve a positive impact on DocuSign's financial metrics. Collaboration with business partners, including Revenue, Sales and other operational teams, is key to providing the best customer service reflective of DocuSign's core values.

This position reports to the Director of Revenue.

Responsibilities
--- Manage the complete Billing and Collections functions ensuring all activity is processed accurately and timely
--- Lead the AR Teams in providing excellent customer service and support while serving as a role model and mentor for team members
--- Identify and implement efficient processes and resourcing across the billing and collections teams to achieve the best outcomes for the company's financial metrics
--- Continually review and drive operational improvements, including working with business partners, key stakeholders and other departments
--- Conduct regular AR meetings, training and education both to the AR team and other key departments
--- Participate in the development of AR policies and procedures to be used to develop training and end user manuals
--- Ensure compliance with appropriate accounting policies, business processes and controls
--- Participate in the financial statement close, audits and manage the process of meeting the deadlines and requirements for billing and collections related areas
--- Prepare or review month-end reconciliation for AR related balance sheet accounts
--- Provide timely reports for month-end reporting package, regular management reports and ad-hoc data and metrics as needed by the business

Basic Qualifications
--- 5 years or more of accounting experience, predominantly in billing or collections in a SaaS company, preferably involving subscription and recurring revenue cycles
--- 5 Years of Financial management or supervisory experience.

Preferred Qualifications
--- Bachelor's degree and/or Accounting qualifications
--- ERP system use Experience of SFDC, Zuora, NetSuite or Oracle
--- Strong experience with MS Excel
--- Evidence of multi-tasking, working under pressure and meeting required deadlines
--- Demonstrable strong interpersonal and customer service skills
--- Able to thrive in a fast-paced, high volume and rapidly growing environment
--- Excellent attention to detail

About Us
DocuSign-- helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.



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Keywords: DocuSign Inc., Seattle , Manager, Accounts Receivable, Executive , Seattle, Washington

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