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Manager, Learning Experience Design

Company: Salesforce
Location: Seattle
Posted on: January 12, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsWhat you---ll be doing---We are seeking an experienced Learning Experience Design leader to join our Customer Solutions Readiness team, as Manager for our Learning Experience Design team. Customer Solutions Readiness supports the development of Tableau---s Customer Solutions teams: Technical Support, Customer Success, and Global Services. We partner with leaders and experts across these pillars to deliver content and support initiatives across onboarding, global business initiatives, product release launches, technical product training, leadership development, customer engagement skills, and much more. As the leader for our Learning Experience Design team, this position entails recruiting, developing, and leading a team of professionals designing and developing content to support our portfolio of programs. This position requires constant collaboration with Solutions Leadership, Solutions Programs & Operations teams, and Sales and Solutions Readiness peers to ensure we are building the most important, most impactful content. The ideal candidate is a highly motivated and energetic professional who is passionate about providing the most effective and positive learning experience for our teams. Our team uses Kirkpatrick Learning Evaluation and Action Mapping frameworks to design and deliver content with measurable impact, so familiarity with these frameworks is key to driving innovation and results. The ideal candidate thrives in a fast paced, highly engaged environment, and looks to challenge the status quo in order to drive a world class learning portfolio.Some of the things you---ll be doing include ---Builds trust and credibility with Solutions Leadership and Readiness to deliver high quality, impactful experiences that drive engagement, learning, and partnership.Works closely with Solutions Leadership and Readiness to build and prioritize learning and development roadmaps aligned with business goals.Manages a team of Learning Experience Designers and Trainers to deliver impactful, engaging, measurable Readiness content designed to effect behavior change and meet organizational goals.Implements design and production standards for Readiness content to ensure consistency in process and product across Readiness programs.Stays up-to-date with the latest innovations in the field of learning and incorporates into the program portfolio.Keeps current with the changing needs of the business, business processes and focus by engaging with Readiness and Solutions leaders.Who you are---Experienced. 3-5 years readiness/enablement experience required; 2 years leading a team with a background in instructional design a strong plus. Experience designing/implementing programs using Kirkpatrick---s Learning Evaluation framework and Action Mapping framework highly recommended.Leader. Proven track record in creating, delivering, and training successfully with measurable results in fast paced environments, or leading teams who do so.Communicator. Strong ability to represent concepts, as well as summarize and communicate complex ideas into curriculum with a strong sense of how professionals think, operate and absorb training.Team Player. Get it done attitude with a strong sense of team collaboration.Storyteller. Excellent oral and written communication skills with a flair for storytelling.Analytical. Strong process and analytical skills to identify inefficiencies and create improvements.You are a Recruiter Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.LI-LL1Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all. Full time

Keywords: Salesforce, Seattle , Manager, Learning Experience Design, Executive , Seattle, Washington

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