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Customer Development Manager

Company: Ryder System
Location: Seattle
Posted on: January 12, 2021

Job Description:

Current Employees:If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here at http://wd5.myworkday.com/ryder/d/task/1422$3.htmld to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide . Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy You are the driving force behind our company. Start your career with Ryder today! Summary The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process. Essential Functions Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors. Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold. Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations Training and improvement of sales skills, industry knowledge and personal growth needs Additional Responsibilities Performs other duties as assigned. Skills and Abilities Demonstrates problem solving skills Strong verbal and written communication skills Effective interpersonal skills Ability to analyze and interpret financial data Ability to leverage customers financial data to determine needs and solutions match Ability to work within various geographic and demographic environments Ability to guide, engage, and impart knowledge to others Willingness and ability to work with and mentor new sales employees Ability to work independently and as a member of a team Ability to work in team concept while holding self fully accountable Flexibility to operate and self-driven to excel in a fast-paced environment Capable of multi-tasking, highly organized, with excellent time management skills Detail oriented with excellent follow-up practices Qualifications Bachelor's degree required in Business, Marketing, Transportation or equivalent experience Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required DOT Regulated No Job Category Outside Sales Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry. \#wd

Keywords: Ryder System, Seattle , Customer Development Manager, Executive , Seattle, Washington

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