Customer Development Manager
Company: Ryder System
Location: Seattle
Posted on: January 12, 2021
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Job Description:
Current Employees:If you are a current employee at Ryder (not a
Contractor or temporary employee through a staffing agency), please
click here at http://wd5.myworkday.com/ryder/d/task/1422$3.htmld to
log in to Workday to apply using the internal application process.
To learn how to apply for a position using the Career worklet,
please review this quick reference guide . Job Seekers can review
the Job Applicant Privacy Policy by clicking HERE. at
https://ryder.com/job-applicant-privacy-policy You are the driving
force behind our company. Start your career with Ryder today!
Summary The Customer Development Manager FMS position is
responsible for the management of assigned accounts in the Business
Unit (BU); the education/development of customer interest in
additional Ryder services (including: Full Service Lease,
Programmed Maintenance, Lease Financing, Fleet Management Services
and Dedicated Contract Carriage) by utilizing the Ryder Sales
Process. Essential Functions Maintain regular and consistent
contact with customers to meet customer requirements. Develop sales
penetration plan. Segment account base by opportunity for growth
and potential for risk. Present Ryder services and capabilities.
Develop relationships with all customer buying influences. Develop
complete understanding of customers business, goals and objectives.
Work with RIL to develop opportunities for the application of those
services as appropriate. Serve as facilitator between customer and
Ryder departments or Ryder vendors. Ensure contracted services are
delivered to customer. Orchestrate the development of a productive
working relationship with the customer. Maintain appropriate
customer contact. Understand and manage customer satisfaction
perception. Conduct regularly scheduled customer reviews. Monitor
CSI results by account. Develop knowledge base of competitive
alternatives. Contribute to an effective transition of accounts
sold. Proactively anticipate problems through continuous dialogue
with customer & Ryder staff. Supply customer with information
regarding operational performance. Learn customers business &
operations Training and improvement of sales skills, industry
knowledge and personal growth needs Additional Responsibilities
Performs other duties as assigned. Skills and Abilities
Demonstrates problem solving skills Strong verbal and written
communication skills Effective interpersonal skills Ability to
analyze and interpret financial data Ability to leverage customers
financial data to determine needs and solutions match Ability to
work within various geographic and demographic environments Ability
to guide, engage, and impart knowledge to others Willingness and
ability to work with and mentor new sales employees Ability to work
independently and as a member of a team Ability to work in team
concept while holding self fully accountable Flexibility to operate
and self-driven to excel in a fast-paced environment Capable of
multi-tasking, highly organized, with excellent time management
skills Detail oriented with excellent follow-up practices
Qualifications Bachelor's degree required in Business, Marketing,
Transportation or equivalent experience Five (5) years or more
demonstrated consecutive sales and customer relationship management
experience in prior sales responsibilities required DOT Regulated
No Job Category Outside Sales Ryder is proud to be an Equal
Opportunity Employer and Drug Free workplace. All qualified
applicants will receive consideration for employment without regard
to race, religion, color, national origin, sex, sexual orientation,
gender identity, age, status as a protected veteran, among other
things, or status as a qualified individual with disability. Job
Seekers can review the Job Applicant Privacy Policy by clicking
HERE. at https://ryder.com/job-applicant-privacy-policy Ryder
operates behind the scenes, managing critical fleet, transportation
and supply chain functions for over 50,000 customers, many of which
make the products that consumers use every day. When you choose
Ryder, you get access to industry-leading technology, one of North
America's largest fleet of trucks, an expansive infrastructure of
maintenance facilities and warehouses, and some of the most
talented people in the industry. \#wd
Keywords: Ryder System, Seattle , Customer Development Manager, Executive , Seattle, Washington
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