Implementation Manager

Company: Digital Realty
Location: Seattle
Posted on: January 12, 2021

Job Description:

CategoryOperationsJob LocationSeattle, WAPosition TypeFull-Time/RegularDigital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products. Now is the time to join Digital Realty and be part of the world---s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty---s heritage is understanding a customer---s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn---t consistent across deployments, only compounding the complexities. As one of the world---s largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions.Position: Implementation ManagerLocation: Seattle, WAThis role offers you the opportunity to showcase your project management expertise and technical skill to make a direct impact at the largest wholesale data center provider in the world. As Implementation Services Manager, you will assist and provide technical oversight / guidance to local property engineering teams through your project management and task tracking activities. Working cross-functionally with our Property Management, Technical Operations and Sales teams, you will coordinate the deployment and installation of equipment and infrastructure within a data center or colocation environment. It will be your mission to ensure these deployments are completed on time, on budget and error-free. If you are eager to work on multiple projects in a dynamic, fast-paced environment, then we look forward to hearing from you.The RequirementsTen years--- experience in the deployment of fixtures and infrastructure in a raised floor data center environment (preferably in the Telco, Colo, or Hosting industry)Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructureBachelor's degree (BA/BS) or equivalent experience requiredPMP certification preferredBCSI or other data center specific certifications desiredExpert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specificationsExperience working with material vendors, and inventory management/vendor managed inventory (VMI)Ability to create specifications and scopes of workExpert level proficiency in the use of MS Productivity tools, including Word, Access, Excel, VisioExpert level proficiency with project management softwareWorking knowledge of Cost AccountingExperience in customer deployments in Colo or Hosting industryProven ability to project manage effectively, and to take corrective action when neededWorking knowledge of mechanical, electrical and plumbing systems supporting a critical environmentAble to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaintsExcellent verbal and written communications skillsAble to make effective presentations and respond to questions from groups of clients, customers and the general publicCustomer service skillsAbility to track costs for all projects, using purchase orders and other tracking methodsAbility to analyze and solve problems involving several options with limited informationAbility to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independentlyRequires advanced analytical and quantitative skillsDemonstrate ability to work effectively in a fast-paced, mission critical facilities environmentStrong organizational skills, attention to detail and openness to new ideas and proceduresYou should also be willing and able to travel approximately 35-50% of the time.The RoleThe Implementation Service Manager---s primary responsibility is project management of customer implementations in a data center raised floor environment. This typically includes the installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The Deployment Manager will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices.The primary responsibility is to use standard project management and construction best practices to ensure all deployments are completed on time, in budget, and error-free.Additional specific responsibilities include:Project ManagementCreate a project plan for each customer deploymentTrack the deployment and update the project planCreate a bill of materials and scope/spec for each sub-trade required to implement the customer requirementsProvide a budget to actual cost analysis for each projectCoordinate the work with the local property team, ensure the local team has all required information to bid and purchase any outstanding contractsManage existing supply chains and make recommendations for improvementsManage supply chain inventory against outstanding projects/ordersTrack vendor managed inventory (VMI) against outstanding orders to ensure inventory levels are maintainedVendor ManagementManage material vendors and contractorsWork with vendor managed inventory, to track and maintain appropriate levels of inventoryDevelop SOWs for same, review and coordinate pricing and contracts with local property teamsManage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing work for the deployment projects.Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templatesObtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Regional Technical Operations ManagerTrack vendor performance against contracts and SLAsProvide a point of escalation for local property teams and provide support for vendor and contractor disputes and issuesLocal SupportProvide Technical and Project Oversight and support to the property and data center managersProvide technology and process training for local teamsCoordinate with vendors and contractors to provide trade and product specific training for local teamsProvide issue resolution, expedite orders, and facilitate cross functional communication such as coordination of customer change requestsNote: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.Digital Realty: Where the cloud lives and business thrivesWe built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.Our MissionTo provide our customers with the trusted foundation for the digital worldOur VisionTo build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.Our ValuesGuide our decisions and actions every day---above all else, we value customers, excellence, talent, teamwork and success.About Digital RealtyDigital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society.Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/DisabledPlease do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.LI-JP1

Keywords: Digital Realty, Seattle , Implementation Manager, Executive , Seattle, Washington