Underwriting and Compliance Manager, Payment Operations
Company: Expedia
Location: Seattle
Posted on: January 12, 2021
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Job Description:
ExpediaThe Commerce Operations Underwriting and Compliance
Manager will play a meaningful role in providing payments solutions
for the travel market. Expedia Group enables over $100 Billion of
customer and supplier payment services for a portfolio of global
online travel brands under Expedia Group. To date our transactional
capabilities are clearly leading the travel industry. And while our
technology and products have initially been built to power some of
the industry---s leading brands, their results-oriented strengths
represent a compelling opportunity to broaden Expedia Group---s
reach in the ecosystem of travel providers. Join an entrepreneurial
team at the forefront of travel plus payments technology
development and experience this platform commercialization
journey.As a key member of the eCommerce Payments and Risk group
within Platform & Marketplace (P&M) organization and its
Commercial Product Operations team, your role will be critical to
building, improving and scaling payments related operations
functions to power the $2T travel industry. You will be responsible
for the Payment Facilitator (PayFac) risk underwriting and
compliance functions throughout the customer lifecycle --- sales
and contracting, onboarding and sub-merchant client due diligence,
ongoing operations and offboarding. You will work collaboratively
across Product, Technology, Operations, Legal, Compliance,
Controllership and Expedia Group Channel Partners to ensure
compliant eCommerce capability readiness powered by global payment
solution providers. This role will report to the Director of
Partnerships, Operations & Compliance in Expedia Global Payments
(EGP).What you'll do:Implement a Risk Underwriting framework and
the supporting operational governanceAs the commerce risk manager,
responsible for managing payment processing risk exposure, provide
early warning of potential high risk situations and rapidly address
actual risk exposure with effective risk mitigation
solutionsDevelop operational approaches for screening, assessing,
recommending and managing riskAssess and manage risk related to
business identification, financial risk, legal/regulatory risk,
reputational risk, etc.Develop approaches, services and tools
specific to each geographic jurisdictionDevelop approaches tailored
to major merchant types and customer segmentsImplement key
performance indicators, metrics and reporting to effectively manage
risk to the businessCoordinate across functions and in conjunction
with Controllerships group to provide audit, compliance support and
business risk assessment relative to our Risk Underwriting approach
and operational executionImplement a Compliance framework and the
supporting operational governanceAs the commerce compliance
manager, responsible for compliance adherence (review, approval,
signoff) for onboarded sub-merchants and the integrated partners,
fulfilling third-party Scheme (Visa, Mastercard, Amex, etc.) card
processing requirements from Payments Acquirer/ProcessorsMonitor
new compliance rules, regulations, standard methodologies and
support tools via peer groups, industry associations, periodicals
and partner SMEs and modify approaches accordinglyDevelop
compliance approach, framework and operational processes supporting
Know Your Customer (KYC), Know Your Payee (KYP), Customer Due
Diligence (CDD), Sanctions Screening, Anti Money Laundering (AML),
Suspicious Activity Reporting (SAR), governmental agency reporting,
customer privacy, etc.Tailor the approach, processes and tools to
each jurisdiction being serviced and to the relevant compliance
checksImplement metrics reporting and document retention to be
fully compliant at all timesLead certification efforts working
across functions within Commerce team, across Expedia Group
organization and with integrated partnersProvide audit and
compliance support (Corporate Audit Services, Card Scheme Audits,
etc.)Who you are:Domain expertise in Risk Underwriting is critical
coupled with experience in Compliance functionsFinancial Services
and/or Payment industry experience is preferredTravel/Lodging
industry knowledge is a plusProven record in defining, building
in-house and/or outsourcing, automating, managing, measuring,
auditing and scaling Business OperationsSignificant experience with
finance, accounting, risk and audit management principles coupled
with demonstrated problem solving skillsDemonstrated team
leadership and mentoring skills; strong multi-functional alignment
and teaming skillsYou will fit this role if you have:Passion for
Results: Maintain high standards for the individual, team and
organizational accomplishment. Derive happiness from goal
achievement and continuous improvement.Communication and Influence
Skills: Clearly and succinctly convey information and ideas to
individuals and groups. Build and execute influencing strategies
that persuade key partners to take action towards advancing shared
interests and business goals.Analytical Abilities: Secure and
compare information from multiple sources to identify core issues.
Commit to an action-plan after weighing alternative solutions
against decision criteria.Eye for Business: Demonstrate a keen
understanding of basic business operations and the organizational
levers (systems, processes, departments and functions) that drive
sustainable growth.Decision Process: Use a factual approach to
decision-making by systematically collecting valid and reliable
data. Have the backbone to disagree and commit to the decisions
towards better business outcomes.Other requirements:Bachelor's
degree in Business, Economics or equivalent required; MBA a
plusLocation: Seattle, WA USAWhy join us:Expedia Group recognizes
our success is dependent on the success of our people. We are the
world's travel platform, made up of the most knowledgeable,
passionate, and creative people in our business. Our brands
recognize the power of travel to break down barriers and make
people's lives better --- that responsibility inspires us to be the
place where exceptional people want to do their best work, and to
provide them the tools to do so. Whether you're applying to work in
engineering or customer support, marketing or lodging supply, at
Expedia Group we act as one team, working towards a common goal; to
bring the world within reach. We relentlessly strive for better,
but not at the cost of the customer. We act with humility and
optimism, respecting ideas big and small. We value diversity and
voices of all volumes. We are a global organization but keep our
feet on the ground so we can act fast and stay simple. Our teams
also have the chance to give back on a local level and make a
difference through our corporate social responsibility program,
Expedia Cares.If you have a hunger to make a difference with one of
the most loved consumer brands in the world and to work in the
dynamic travel industry, this is the job for you.Our family of
travel brands includes: Brand Expedia--, Hotels.com--, Expedia--
Partner Solutions, Egencia--, trivago--, HomeAway--, Orbitz--,
Travelocity--, Wotif--, lastminute.com.au--, ebookers--,
CheapTickets--, Hotwire--, Classic Vacations--, Expedia-- Media
Solutions, CarRentals.com---, Expedia Local Expert--, Expedia--
CruiseShipCenters--, SilverRail Technologies, Inc., ALICE and
Traveldoo--.LI-AG3Expedia is committed to creating an inclusive
work environment with a diverse workforce. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. This employer participates in E-Verify. The employer will
provide the Social Security Administration (SSA) and, if necessary,
the Department of Homeland Security (DHS) with information from
each new employee's I-9 to confirm work authorization.Full time
Keywords: Expedia, Seattle , Underwriting and Compliance Manager, Payment Operations, Executive , Seattle, Washington
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