Program Manager

Company: Wunderman Thompson
Location: Seattle
Posted on: January 13, 2021

Job Description:

Who we are:At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.Who we are looking for: Wunderman Thompson is seeking a Program Manager with a breadth and depth of expertise to champion omnichannel work across multiple workstreams with a focus on the customer at the center. This is an exciting opportunity to lead the delivery of innovative solutions bringing together creative, data and technology across the entire customer journey. To be successful in this role, you must possess agency experience in integrated marketing, building digital experiences and creating compelling content. You must have a strong creative sensibility, a genuine interest in user-centered design, and a hands-on understanding of content production for all channels. In this role, you will be responsible for leading talented teams to understand client needs, market forces and consumer sentiments to deliver effective solutions. You will be accountable for ensuring all project deliverables are of high-quality, completed on time and on budget, and are aligned with the brand---s goals. You must have the ability to maintain the broad vision required for executing a project, including strategic thinking and leadership from beginning to end, as well as the talent for overseeing all the small details that add up to fulfilling our commitment to client satisfaction and project requirements. The ideal candidate will be an innovator who is excited to roll up their sleeves and get into the details to build processes that drive business. What you'll do: Work - Deliver work that is excellent, on time, on budget AND goes beyond the brief. You will be responsible for setting up plans and processes that drive projects forward and ensure successful delivery with high client satisfaction. People - Motivate, direct and challenge teams to produce great work. You will be responsible for establishing and managing cross-functional teams across different locations that are collaborative, efficient and high-functioning. Process - Establish and manage program communication and process. You will be responsible for setting up appropriate structure and tools to ensure successful collaboration and engagement across agency and client teams. Financials - Responsible for project estimation, planning and profitability. You will be responsible for building detailed project plans; managing resource allocations; and reporting on project status, burn rates, budgets and reconciliations to agency and client stakeholders. Who you are: A builder - Process-oriented and an innovator with a strong point of view and distinct voice. Ability and appetite to create and bring people together and inspire solutions. Optimistic, open and collaborative - Our team is close-knit and supportive and we---re working with a lot of unknowns --- you must be an advocate of environments that are comfortable with ambiguity, positive and encourage collaboration. Ego-less - We all wear the hats that need wearing, it---s a mentality that makes the team successful. What you'll need: 8 years of hands-on project leadership experience in advertising or marketing communications in a client-facing role, ideally at a creative agency or similar. Proven track record in driving creative solutions and digital content creation. Knowledge of social and mobile content creation and requirements for different channels. Customer experience and journey mapping, e-commerce, retail and consumer brand marketing experience are highly desired. Good understanding of emerging web standards, user-centered design (UX/UI), optimization and search practices. Experience working on large-scale integrated, omnichannel programs with multiple parallel work streams and diverse teams (UX, Tech, Strategy, Creative, Account, Research and Data) across remote offices. High EQ and the ability to read what a team needs to help motivate them. Self-motivated and driven to build and create great work. Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

Keywords: Wunderman Thompson, Seattle , Program Manager, Executive , Seattle, Washington