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Information Technology Manager full-time for Environmental Consulting Firm

Company: Farallon Consulting
Location: Issaquah
Posted on: January 13, 2021

Job Description:

Summary/ObjectiveThe IT Manager will execute on a broad range of projects and tasks related to technology leadership, process improvement, vendor management, budgeting, and systems architecture. Functions will be performed under supervision, independently at times, encompasses varying levels of complexity, and requires ability to use appropriate hardware and software technology tools. This position will have in-office essential work in our HQ, located in Issaquah, Washington and the ability to travel 25% of time to offices/sites by the West Coast in order to increase IT functions, maintenance, upgrades, and support field, office, and remote personnel. This position requires a minimum of 5 years professional work experience in a corporate/field environment (preferably prior experience supporting consulting services with 110+ employees).Essential Functions* Partnering with respective company stakeholders to deliver technology solutions to achieve process efficiency, competitive advantage and integration of people, processes, and projects from across the organization.* Collaborate with CFO/COO to set company's technology vision and strategy in conjunction with the company's overall mission.* Deliver exceptional internal helpdesk service including:* Rapid response to critical daily/tactical client/business needs across 7 physical office locations and remote employees working at home.* Installation of new end-user software releases, system wide upgrades, patches, and resolution of software related conflicts.* Management of end-user workstations and related network bandwidth utilization and optimization.* New employee laptop and software setup, training and follow up.* Receiving and updating content for the company's intranet.* Server maintenance, upgrades, patches, and troubleshooting.* Provide consistent and proactive communication with employees, vendors, and executive management (CFO/COO) concerning company's technology needs including business case(s) for project approval(s).* Proficiency with computer hardware and advance knowledge regarding Office 365, MS Teams, MS Power Apps, Power Automate, and Power BI.* Proficiency with computer hardware and advance knowledge and ability to utilize various computer software programs including Excel, Word, PowerPoint, Outlook.* Maintain IT capital and operating expense budgets in conjunction with business requirements which includes database of hardware/software inventory.* Develop and document appropriate IT policies and procedures including disaster recovery plans, cybersecurity, virus/malware protection, firewalls, cloud platforms, and testing of related IT solutions and services.* Manage IT vendor relationships including but not limited to backup/outside help desk support, purchasing, contract terms and negotiating the most beneficial terms possible for company.* Manage the planning, development, testing, implementation and support of voice, data and application-based technologies and functions (such as PBX, VOIP and SIP-based phone systems, etc.).* Maintain data files and monitoring system configuration to ensure data integrity.* Maintenance and setup of user administration, file structure, public/private folder access and security (i.e., VPN access), login scripts, mailboxes, distribution lists, Microsoft Active Directory (AD) and public folders.* Ensure naming convention, standardization and onboarding/offboarding of user base in AD.* Installation, configuration, monitoring, and maintenance of personal computers, conference room audio/video equipment, copiers, printers, and mobile devices.* Maintain knowledge of existing technologies, including new products such as drone hardware/software, Artificial Intelligence, and machine learning.Competencies* Excellent communication skills across various levels of an organization to include timeline, updates, orientations, project follow-up, and effective solutions while embodying a positive and helpful attitude.* Flexible and able to prioritize creative problem-solving solutions efficiently.* Organized, detail-oriented, selfless team member, and self-starter.* Proficient in project management regarding a vast array of IT objectives.* Demonstrated problem-solving and analytical skills.* Excels working in a fast-paced environment with ever-changing priorities.* Proficiency with computer hardware and advance knowledge and ability to utilize various computer software programs including Excel, Word, PowerPoint, Outlook.Work EnvironmentThis position primarily operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical DemandsThis is an active role that would require the ability to lift, twist, bend, stand, and walk, as necessary. Ability to frequently lift and carry ten pounds; occasionally lift and carry ten to fifty pounds.Position Type/Expected Hours of WorkThis is a full-time position and will be required to work flexible hours.TravelOvernight travel will be required for this position. Local day travel may also be necessary. Travel should be 25% of full-time.Required Education and Certification* Bachelor's degree in computer science, network architecture and/or information technology systems required.* Five years' previous IT Systems Supervisor experience is preferred.* Microsoft Certified Professional (MCP) Windows Server preferred.* Microsoft 365 Certified: Modern Desktop Administrator Associate* ITIL Foundation certificate(s) in IT Service Management preferred.* CompTia A+ preferred* Network+ preferred* Security+ preferredOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.AAP/EEO StatementFarallon Consulting, L.L.C. is an EEO employer and all qualified candidates will receive consideration without regard to race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.PI128242122

Keywords: Farallon Consulting, Seattle , Information Technology Manager full-time for Environmental Consulting Firm, Executive , Issaquah, Washington

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