King County Housing Services Program Manager II

Company: YWCA Seattle - King - Snohomish
Location: Seattle
Posted on: January 15, 2021

Job Description:

The mission of YWCA Seattle-King-Snohomish is to eliminate racism, empower women. This position has a race and gender equity component that requires critical thinking around external and internal systems impacts on our program participants. Knowing the core principals of antiracism and grounding those principles in everyday work, as well as working well in BIPOC environments and championing anti-racism policy, are required job skills and core value. Specifically, the ability to formulate practices, policies and Race and Social Justice Workplans embedded in race and gender equity. The Program Manager II, manages the administration (supervision/contract compliance) and services (client grievances and other management level client needs) of the YWCA's King County Homeless Services Department which includes a range of housing services from shelter to permanent supportive housing, eviction prevention and wrap around services for homeless and/or low-income families. This position supervises between 8-10 life coach staff and completes reports for multiple programs. The Program Manager II will consult with Regional Director on Homeless Services budget. This position reports directly to the KCSIS Regional Director - Homeless Services.This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.Responsibilities:Administrative* Thorough knowledge of each contract responsible for administering and ability to share and explain relevant contract deliverables with staff * Responsible for performance of services under various contracts (City, County and HUD) that support the emergency shelter and permanent supportive housing programs throughout Seattle and King County * Involved in development of appropriate outcomes for contract achievement* Key contact with Contract Monitors for contract reviews of client services/files * Ensures client files are properly maintained and in compliance with funder requirement* Guarantees that financial expenditures on behalf of clients includes proper backup documentation * Evaluates service performance by case management staff to ensure that contract performance requirements are met* Internally represents the agency with interdepartmental collaboration to strengthen services and bring resources to programs* Manages budget for Homeless Services Programs in partnership with KC Regional Director * Familiarity with data processes as it relates to program need and requirementsDirect Service Day to Day Operations* Coaches and mentors direct reports to provide equitable and culturally relevant conflict resolution, problem solving strategies and life coaching* Works with direct reports to uphold YWCA's philosophy of meeting clients where they are at from a strengths based perspective; simultaneously encouraging staff to find areas for growth and create a plan to obtain those critical life skills * Manage 8-10 life coach staff assigned to carry out client services. This include screening and assessments, referrals, life skills coaching, client assistance, retaining permanent housing and other relevant support services* Ensure that life coach staff meets regularly with families to review status and document progress and goals* Oversees regular client unit inspections to ensure units are safe and hazard-free* Oversees client interview, selection and termination process for Seattle Housing Services Late Night Program (requires a 24/7 cell phone to bring clients into late night) * Provides conflict management and responds effectively to crisis situations* In coordination with the Regional Director maintains a course of action policy and procedure for families/clients that do not comply with program guidelines and/or policies* Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency's Emergency Preparedness program and activitiesCommunity Based Work* Responsible for maintaining good working relationships with all stakeholders* Represents the agency with like service providers, client resolutions, landlords, social service partnerships, contract monitors* Attends meetings and workshops facilitated by other agency providers or funders* Attend King County Homeless Coalition meetings as a YWCA representativeRace and Gender Equity* Analyzes and understands population and agency data to strengthen Race and Social Justice Workplan* Implements all work using YWCA's Social Justice Initiative * Understands institutional and systemic intersectional racism as well as internalized oppression* Has 3-5 recent community based race and gender equity work projects/experiences within the last 5 years* Has experience working in multicultural and multiethnic communities, specifically African American/Black communities* Exhibits a mature level in their racial identity development and a desire for continued learningVolunteer Requirements* Assures that clients, residents, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background. * Provides adequate opportunities for direct reports to receive volunteer management training* Adheres to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. * Incorporate volunteers, where applicable, into program operations * Work alongside volunteers, where applicable. * Understand where internalized oppressions play a role in volunteer and client interaction and know ways to address these oppressions from a solutions-based perspective* This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned.Qualifications & Core Competencies:* Minimum Bachelor's Degree OR 5-10 years direct social service experience working with low-income and/or homeless families or domestic violence survivors. Or any combination of skills and experience that demonstrates the ability to perform this job effectively* Management or supervisory experience of a minimum of 10 staff required* Direct work experience with shelter and transitional housing programs, permanent affordable housing and/or other residential programs* Knowledge of and strong commitment to diversity and antiracist practices and policies, with a significant amount of work done in the African American/Black community* Knowledge and experience with low-income resources in the Seattle Metro/ South King County area* Ability and willingness to work independently and as part of a team * Experience and commitment to working with homeless families* Knowledge of and commitment to working with issues surrounding domestic violence* Valid WA State Driver License and insurance required. Candidate must be able to travel independently between multiple work sites within a day* Strong knowledge of HMIS, prefer knowledge with Clarity and other required reporting databases* Must be fluent with all Microsoft Office applications including Word, Excel, Outlook and SharePoint* Knowledge of and experience as a service provider with any of the following: cultural diversity issues, crisis intervention, victims of domestic violence, child abuse, substance abuse, mental health, welfare rights, case management, sexual assault, employment services, child development and/or positive parenting skills* Knowledge of services available in Seattle/King County for low-income families and survivors of domestic violence* Experience working with communities of color and people from different cultures than your own* Demonstrated understanding of the intersection of racism and poverty* Core Competencies Expected: Fostering Diversity, Race & Social Justice Advocacy, Oral and Written Communication, Organizational Understanding, Discernment/Judgment, Coaching, and Specialized KnowledgePhysical Demands:The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee:* All positions at YWCA Seattle - King - Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients* Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community* Frequently stands, walks, sits and climbs in performing duties in the workspace and in the community* Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies* Frequently lifts and carries up to 5 lbs. of paperwork, files and training materials* Occasionally climbs stairs of multi-level apartment complexes*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%Hours, Rate & Benefits:* Hourly rate: Competitive Salary, DOE* Hours per week: Full time, 40 hours a week* FLSA Classification: Exempt* Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans* At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.#YWCAWORKS

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