Community Manager
Company: Cascade Management
Location: Shelton
Posted on: January 15, 2021
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Job Description:
About Us :Cascade Management, Inc. and its principals began
providing property and asset management services in 1974. We
continue to manage the majority of properties from our original
portfolio, which has grown substantially over time. Through our
growth, the commitment to our properties, owners and employees
remains fundamental to our values.Cascade Management's Service
Model is the foundation of everything we do and is expected to be
upheld every day you come to work. Our Service Model represents the
most important behaviors and actions to ensure a stakeholder
interaction is positive every time. As an integral part of the
Cascade team, all members are expected to carry out our Service
Model of Friendly, Helpful, Knowledgeable, Respectful, and
Responsive.Essential Functions and Responsibilities :SUMMARYThe
Community Manager is responsible for the day-to-day operations,
physical asset, and maximize the financial returns of assigned
property. Effectively coordinates business operations of HUD/RD or
Tax Credit properties, leasing, collections, marketing resident
services, maintenance, risk management, expense control,
information reporting, and compliance with applicable laws and
company policies. Ensures staff compliance with company policies
and procedures. Responsible to hire, supervise, and motivate all
on-site staff and make recommendations for disciplinary action and
development. Comply with State Residential Landlord & Tenant Acts
and all other governmental laws and regulations. Implement Cascade
Management's policies and procedures.Formulate and manage the
operational and capital budget for the communities (annually),
track and report on the financial performance of the communities
(monthly), and implement strategies for enhancing the value of the
assets.*Process rent increase notices, track and implement when
scheduled.Responsible for tracking and reconciling properties'
Accounts Receivables. *Responsible for approval, issuance, and
timely processing of unpaid and late rent notices. Make
recommendations to management for improvement of company policies,
procedures and practices. Communicate with Supervisor regarding the
overall function of the property. Handle resident evictions along
with the service and preparation of appropriate notices. Issue and
ensure timely processing of 30/14 notices. *Responsible for
collection of rents, maintain petty cash, ensure proper accounting
of monies collected, and make deposits in a timely manner. Log and
collect late charges, NSF, and other charges. Deliver rent increase
notices to residents. *Conduct first level interviews for all
property open positions and pass on qualified candidates to
Portfolio Managers.Manage all property staff with guidance from
Portfolio Managers. Train and develop all property
staff.Responsible for review and approval of site staff timecards.
*Promote harmonious relations among tenants, employees, owners, and
the local community. Maintain a pleasant, helpful manner at all
times. *Complete and submit timely weekly reports; maintain neat
and legible records at all times.*Assist Portfolio Managers in
preparing for property inspections. *Perform daily property
inspections to ensure visual appeal of property and maintain
hazard-free conditions. Inspect buildings and grounds daily to
ensure cleanliness; alert maintenance to items that need to be
repaired.*Maintain organized file system for resident information.
File and maintain resident records; keep an adequate supply of
forms and postage on hand.*Work with Maintenance Technician to
manage vendor selection and relations to ensure quality
performance.*Implement CMI's policies as found in the Operations
Manual.*Ensure compliance with applicable federal and state
regulations associated with business operations.Transfer
over/under-housed residents by moving residents to properly sized
housing unit as approved by compliance department. Maintain waiting
list files of eligible applicants and files of removed/rejected
applicants.*Show apartments, accept applications, and screen
applicants (verifying and certifying each resident's income at
initial, interim, and annual re-certification) to determine
eligibility in accordance with company policies and procedures and
applicable regulations; complete resident move-in sheet with
resident; ensure utilities are transferred.*Ensure that the highest
possible occupancy is maintained through continuous outreach
efforts and advertisements as specified by the Affirmative Fair
Housing Marketing Plan. Develop, plan, and implement resident
retention strategies.*Responsible for responding to resident
complaints. *Understand rental agreement and residency policies and
be able to explain them to residents. *Regular and reliable
attendance during scheduled hours*Perform other duties as
assigned.Qualifications and Physical Demands :To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.EDUCATION and/or
EXPERIENCEHigh school diploma or general education degree (GED); or
1 to 3 years related experience and/or training; or equivalent
combination of education and experience.PHYSICAL DEMANDSThe
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
regularly required to use hands to finger, handle, or feel objects,
tools, or controls; and talk or hear. The employee is frequently
required to sit. The employee is occasionally required to stand;
walk; reach with hands and arms; and stoop, kneel, crouch, or
crawl. The employee must frequently lift and/or move up to 25
pounds. Specific vision abilities required by this job include
close vision, distance vision, and the ability to adjust focus.
Keywords: Cascade Management, Seattle , Community Manager, Executive , Shelton, Washington
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