Sr. Director, Product
Company: Best Buy
Location: Seattle
Posted on: January 15, 2021
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Job Description:
At Best Buy, we are continually transforming the experience our
customers have across channels. An integral part of this
transformation is ensuring we evolve the digital experience at a
pace and of a quality customers expect. We are hiring a Senior
Director, Product to apply their knowledge and passion for product
management, experience design, engineering, and team culture to
meaningfully improve mobile app-driven customer experiences.This
leader will be an advocate for users, a creative problem solver,
and an impactful leader. They will have a demonstrated history of
defining and delivering solutions that meet the needs of the user,
accomplishing this both through their work, and by leading and
inspiring teams. This leader will also be accountable for driving
modern development practices while enabling human-centered design
to deliver against key outcomes.You will work with engineering
teams, user experience designers, and key stakeholders to build
mobile app products that drive meaningful impact for our customers
and our business. The ideal candidate for this role would have a
unique blend of experience comprised of product management acumen,
experience building and leading healthy and productive teams, a
passion to deliver on behalf of users, and experience creating
compelling, mobile-optimized experiences.Key Responsibilities:*
Work with business, UX and technology leaders across the
organization to understand customer needs & vision* Effectively
translate the needs and vision into activities that will deliver
meaningful customer experiences* Evaluate value, feasibility, and
business viability risks prior to making investments in new
technologies* Creates practices to measure the success of mobile
experiences and continuously improve the product* Refine the
practices used by the team, including vision definition,
outcome-based planning, and ongoing stakeholder collaboration*
Define and implement the framework needed to coordinate across
multiple roadmaps throughout the organization* Analyze product
performance through qualitative and quantitative analysis tools and
processes* Understand all sides of potential prioritization or
trade-off decisions and make decisions to best enable necessary
outcomes* Maintain an in-depth knowledge of the retail industry,
customer, and technology trendsManage and lead a team* Structure,
lead, coach, and inspire multiple teams of product managers, while
creating an inclusive team culture that enables all members of the
product teams to thrive (e.g., UX, engineering)* Provide strategic
and day-to-day guidance to a dynamic team of product managers*
Identify needed skills and capabilities and work to fill those
roles as needed, including, recruiting and hiring, training, and
new tools and processes to enable the team* Provide mentoring and
advisory perspectives across the broader team to ensure
outcome-based, user-centered product work is embraced throughout
the organization* Deeply understand the value of, and the ability
to, enable collaboration between designers, researchers, engineers,
product managers, business owners, and executives* Understand
funding mechanisms and manage multiple budgets to build teams that
meet desired outcomesThe ideal candidate will have:* Extensive
background of work that demonstrates advanced knowledge and skill
in product management* Demonstrated understanding with varied
software delivery methodologies and user-centered design practices*
Understands the potential application of new technologies and how
customer experiences could benefit from them* Extensive experience
generating and/or applying all forms of customer insights,
including quantitative and qualitative research and other customer
signals from search, digital, and social data* Ability to
effectively communicate design and technology concepts to
stakeholders* Proven ability to build collaborative relationships
at all levels and ensuring teams create a collaborative culture*
Previous experience within or collaborating with user experience or
retail operations teams* Ability to work in ambiguity and
break-down ambiguity into actionable items* Ability to navigate
internal and external landscapes* Excellent written, oral, and
visual communication skillsMinimum Requirements:* Bachelors or
advanced degree in IT, computer science, engineering, business,
design, human computer interaction or related field or equivalent
work experience* 12 or more years of experience within product team
disciplines (e.g. product management, user experience,
engineering)* 8 or more years of direct people management and
demonstrated success developing engaged, inclusive teams* 8 or more
years of experience managing budgets and resource allocation* 5 or
more years of experience with consumer-facing software
applications
Keywords: Best Buy, Seattle , Sr. Director, Product, Executive , Seattle, Washington
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