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Customer Success Manager

Company: States Title, Inc
Location: Seattle
Posted on: February 20, 2021

Job Description:

WHO WE ARE: At HealthTrust, we believe that healthcare isn't defined by the four walls in which it's practiced. It's defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth. HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry's largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year. WHAT WE OFFER: Competitive Pay Comprehensive Training Medical, Dental, Vision, And 401(K) Matching Generous PTO and Paid Holidays Retirement Planning And Savings Options Tuition Assistance On-Site Gym Pet Insurance WHAT YOU'LL DO: The Healthcare Recruiter is responsible for delivering high quality nurse travel candidates and allied healthcare professionals to HCA and Non HCA facilities. This includes screening candidates, negotiating compensation packages, presenting their profiles to the facilities and contracting them to work at the HCA and Non HCA facilities. The Healthcare Recruiter is also responsible for maintaining the daily operational activities that pertain to the traveler during the assignment. SUPERVISOR: Director of Recruitment SUPERVISES: None ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: Communicates with the Hospital Account Manager and traveler regarding traveler availability, open positions and assignment changes. Ensures that schedule availability of all active travelers is updated and documentation is entered into system to make sure all travelers are interviewed quickly. Collaborates with other departments (Housing, QA---) to ensure that the travel employee begins assignment on time. Keeps Housing Department informed of all assignment changes. Ensures that travel staff is compliant prior to placement. Maintain accuracy of traveler information in the Travel Module. Responsible for developing a growing pipeline of potential travel candidates by utilizing a variety of recruiting sources effectively. Generate and actively recruit referrals from current and former nurses. Maintain consistent contact with travelers while on assignment to keep customer service levels high by troubleshooting, counseling and problem solving when necessary. Maintain and retain travelers through weekly quality control calls and career path communication to ensure continued satisfaction and retention. Communicate with Director of Recruitment on any issues that arise with a travel candidate while on assignment that could lead to the cancelling of the assignment. Consistently meet or exceed established goals both individually and departmentally. Participate in communicating with other recruiters in the Recruitment Department suggestions on sales strategies, recruiting strategies and methods that will achieve order fill goals. Fully articulates and adheres to requirements of each facility. Other duties as assigned. WE'RE LOOKING FOR: Excellent oral and written communication skills Able to thrive in a fast paced environment; persuasive and upbeat Able to manage multiple priorities and tasks Ability to work well independently and within a team environment Self-starter with excellent interpersonal, organizational and follow-through skills Ability to effectively communicate with travelers and employees with diverse personalities Basic computer knowledge such as MS Outlook, Excel and MS Word Maintains working area and equipment in accordance with environmental and safety regulations EDUCATION: High School or GED equivalent required EXPERIENCE: 1-3 years of recruiting experience required, preferably within Healthcare. Not for You? Refer a Friend and Earn ($500) Five Hundred Dollars by Visiting https://hubs.ly/H0fXMW20 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: States Title, Inc, Seattle , Customer Success Manager, Executive , Seattle, Washington

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