Director, Business Operations
Company: States Title
Location: Seattle
Posted on: February 20, 2021
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Job Description:
About UsStates Title is a top 10 title and escrow provider that
is intelligently transforming closings by applying machine
intelligence to the age-old processes and procedures in the $25B
Title and Settlement industry. States Title makes residential real
estate simple and efficient, allowing lenders to close more loans,
faster, and at a lower cost.About The RoleThe Director, Business
Operations will be responsible for supporting key strategic and
operational initiatives. They will be excited to join the 'title
and escrow company of the future,' furthering the mission to make
the home closing process as frictionless as possible for
homebuyers, real estate agents, and lenders. This person will be
instrumental in carrying out a diverse range of projects related to
scaling our operation via new customers and new channels. This
person will be breaking new ground and developing the strategies
and processes to grow. They will lead the cross functional project
management and implementation including working with our partners
in accounting, underwriting, application support, marketing, legal,
compliance, operations, and finance. This person will be excited
and energized to frequently take on new challenges, learn new
processes, and forge new cross-functional relationships. They will
collaborate with their fellow Business Operations teammates and the
wider Operations team to create an efficient, enjoyable work
environment. Once allowed, they will have moderate travel to States
Title's state of the art operations center in Irvine, CA and
eventually, future operations centers across the country. This role
can be based anywhere in the US, working remotely, and will report
to a remote manager.What will you be doing?* Make an immediate
impact on a national scale by solving complex, cross-functional
problems and driving solutions through to implementation.* Conduct
research and provide structured, strategic recommendations by
leveraging data and insights on how to optimize our centralized and
field operations in a highly regulated industry.* Create and manage
communications between centralized operations and the field with
the goal of improving transparency, driving excitement, announcing
new feature launches, and gathering feedback for future
improvement.* Collaborate with our broader Operations Team,
Product, and Engineering teams to develop and deploy operational
technological solutions to areas of inefficiency.* Optimize
training programs to ensure high quality output within quickly
scaling operation* Work with Irvine Director and Sr. Director of
Business Operations to optimize day-to-day operations of the center
including scheduling and attendance optimization, planning for
all-hands meetings, and other management projects* Support
strategy, planning, and ramp up of state-of-the-art operations
center in Irvine CA and any future new center* Work with Business
Operations team to launch future operations centers and States'
ability to process more complex transactionsWhat skills and
experience do you need?* 7+ years in management consulting and/or
business operations* Ability to thrive in ambiguous environments*
Superior project management skills and extreme attention to detail*
Strong analytical chops, comfort with data and modeling* Bias
toward ownership / action* Takes initiative, wants ownershipWe want
the work you do here to be the best work of your lifeWe believe the
most valuable investment we can make - and the greatest boost we
can give to your career - is to build an outstanding team of
colleagues who are passionate about our mission.We currently offer
the following benefits and will continually evolve them with the
goal of efficiently attracting, retaining, and leveraging the very
highest quality talent.* Our passionate, capable team will always
be our #1 benefit* We are proud of the team we have built so far,
and we are excited about the team we have yet to add* Learn
something new every day* Get more done than you would anywhere
else* Highly competitive salaries and stock option grants* Health,
dental, and vision benefits for you and your family* Flexible work
hours* Unlimited vacation policy* A modern, helpful 401(k) plan *
Wellness and commuter benefits
Keywords: States Title, Seattle , Director, Business Operations, Executive , Seattle, Washington
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