Global Renewals Strategy and Operations Manager

Company: Salesforce
Location: Seattle
Posted on: February 22, 2021

Job Description:

Global Renewals Strategy and Operations Senior Manager Washington - Seattle To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob Details
Who we are...
The Global Renewals Strategy and Operations Senior Manager is a high impact position, responsible for the operations supporting Tableau's $1B+ annual worldwide renewal contract pool. Reporting to the Director of Customer Success Programs & Operations, this position drives all renewal operations, implementing process efficiencies and reporting accuracy through automation and cross functional process alignment. The Renewal Strategy Managers should have broad expertise and unique knowledge of the SaaS industry. This position is responsible for ensuring maximum financial results for Tableau while strengthening partnerships with existing customers.

Professional skills will include an ability to set strategy, organize and execute an annual operating plan, coordinate global alignment in our renewals business, and experience in change management in a global organization. The Global Renewals Strategy and Operations Manager is a team player who understands the need to build strong relationships with key partners within Customer Solutions, Finance, Customer Operations, and Sales. The role comes with a responsibility to align project and operational work with the goals and values of Tableau.


What you'll be doing---

• Lead a team or renewals-focused program managers who are responsible for executing projects and programs that enhance the customer experience or improve the processes for our renewal managers
• Manage all aspects of the global renewals business process to optimize business performance and improve reporting accuracy
• Define, prioritize, and drive automation projects to streamline processes and deliver improved results.
• Own all standard reports and dashboards related to renewal business management, including creation of ad hoc reporting as required.
• Engage with other senior leaders across sales, operations, products, and finance to drive cross-functional collaboration
• Responsible for all data management needs of the renewals organization, including territory maps and assignments.
• Integration of Salesforce workflow & policies into standard renewals management process
• Manage implementations of new renewals programs in conjunction with renewals leadership
  Who you are---
  --
  • 7+ years demonstrated success in operations management or similar role
  • Experience managing a team
  • Strong analytical, written, and oral communication skills and prior experience communicating with senior levels of management
  • Strong project management skills, inclination towards process improvement, and strong analytical and data management skills.
  • Experience with renewals business processes
  • Experience working with Tableau, Salesforce
  • Must be able to manage multiple projects simultaneously while adhering to strict deadlines
  • You are a Recruiter! Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping Tableau continue to build one of the best companies in the world.
    
    Education/Experience:
    --
    • 5+ years of direct or related experience.
    • Bachelor's degree or higher in Business, Technology or related field preferred.
      
      Tableau Software is an Equal Opportunity Employer.
      
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      #LI-MK1 Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Posted 2 Days Ago Full time JR84884 About Us Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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