Enterprise Account Manager

Company: Imperative
Location: Seattle
Posted on: February 22, 2021

Job Description:

About ImperativeImperative is a peer coaching platform that uses the power of peers to support each other over time to become increasingly effective and fulfilled. The science-backed platform combines the effectiveness of coaching with the impact of building trusted peer networks that are proven to build resilient and high performing cultures.Imperative is led by Aaron Hurst, CEO and co-founder. Aaron is the foremost expert on the science of purpose and fulfillment at work. In 2014, he brought global awareness to the rise of the fourth economic era in history, the Purpose Economy. Previously, as the founder of the Taproot Foundation, Aaron catalyzed the $15 billion pro bono service market. He has written for or been featured in The New York Times, The Wall Street Journal, Bloomberg TV, Fast Company, MIT Sloan Management Review and was named a LinkedIn Influencer.Through Imperative's video-based coaching platform, employees meet in rotating pairs for scripted peer-to-peer coaching conversations that are dynamically designed to adapt as their needs change. Imperative is quickly being adopted by employee-centric Fortune 1000 companies with distributed workforces as a strategy to increase productivity, inclusion, and fulfillment.Imperative is a B Corporation and a Seattle-based tech start-up funded by Voyager Capital and Court Lorenzini, founding CEO of DocuSign. Imperative is the first fully automated peer coaching technology platform.About The RoleWe are seeking a purpose-driven, Enterprise Account Manager to support our lifetime customers and their leadership teams to help create sustainable and scalable culture change within their organizations. The Enterprise Account Manager is responsible for a portfolio of new and existing clients who work primarily in HR and Learning & Development functions. Our clients range from 1000 - 350,000 employees across all industries.This role serves as a trustworthy partner to our customers and provides the expertise and coaching they need to successfully transform their talent strategy and organizational health using the Imperative platform.A sales mindset to grow the accounts and ensure annual renewals and expansions is essential. Success for this position is providing top-notch account management strategies throughout the client experience to ensure we are providing value for our customers year-over-year.Imperative is committed to empowering our team to be fulfilled by building strong relationships, making a meaningful impact and constantly growing by pushing ourselves and each other.Your Relationships You will work directly with some of the most visionary and innovative organizations. You will closely collaborate with the Imperative team, sharing successes and insights, delivering tools and training, and contributing to product development.Your Impact You will bring fulfillment to thousands of employees across your client organizations and help Imperative scale the Imperative Platform to fundamentally change the nature of work.Your Growth You will become one of the top authorities on fulfillment and peer coaching at work, learn about dozens of forward-thinking organizations, and be a part of an exciting environment where you are responsible for your own success. You will be a thought leader to our partners and the go-to for strategic guidance and support informing organizational strategy fundamentally shifting the world of work.About The Successful CandidateAt Imperative, we value feedback, understanding our mistakes, and celebrating accomplishments. You bring a human approach to supporting clients, a belief in the impact of peer coaching, and a passion for learning & development. You are proactive, a self-starter, and enjoy collaborating across teams. You are excited to learn and grow within a start-up tech company and comfortable with high levels of ambiguity.As an Account Manager, you will specifically be responsible for * Transitioning new clients from new business through deployment, expansion and renewal* Developing and executing account plans to strategically manage and grow your portfolio* Aligning the Imperative product roadmap with customer expectations; linking product solutions to high value problems within your accounts* Supporting new client demos and launches of new accounts* Sharing learnings and insights regularly with the internal Imperative team with the goal to help us prioritize and continue creating an exceptional product experience* Partnering with the Growth Team to build client marketing materials * Using salesforce to manage and report on your pipeline Requirements* 3-5 years of quota carrying account management experience for a SaaS product* Experience developing and executing strategic account plans for customers with 5000 - 100,000 employees. * Experience working within a related area HR, recruiting, training, leadership development, performance management, talent analytics, project management, change management, and/or relationship-based account management* Prior customer facing role with revenue targets and expansion goals* Solid experience and insights on expanding and renewing client contracts* You have a thirst for knowledge and an intellectual curiosity about purpose/fulfillment, our customers, and the problems we solve* You are optimistic and can communicate an authentic, compelling and inspired vision or purposePreferred Qualifications* Experience using Salesforce to manage a book of business* Experience collaborating with a product tech team* A highly driven and ambitious attitude* Strategic mindset and strong sales instincts* Ability to improvise, learn, and excel* You have experience working with senior managers and other key leaders that work with human capital management, advising on improvements in people, culture initiatives, and coaching skills.* Recruiting, training, leadership development, performance management, talent analytics, project management, change management, and/or relationship-based account managementBenefitsBenefits begin on the first day of the month after your start date and include health, dental, vision, life insurance, optional 401k enrollment. Based on the work we do, we know meaningful relationships, making an impact, and growing are core to feeling fulfilled at work. Therefore, we prioritize peer coaching conversations with our teammates and opportunities to reflect on our personal impact and growth. In addition, we value flexible schedules and unlimited vacation days -- all so that you can bring your best self to work.* Note We are currently all working from home due to the pandemic.* At Imperative, we celebrate differences, we support workplace authenticity, and we thrive on diverse viewpoints for the benefit of our employees, our products, and our community.We are proud to be an Equal Opportunity Employer. Imperative does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.As a condition of employment all offers are contingent upon completion of a criminal background check. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Keywords: Imperative, Seattle , Enterprise Account Manager, Executive , Seattle, Washington