Manager, Applications Support
Company: Direct Staffing Inc
Location: Bothell
Posted on: February 22, 2021
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Job Description:
Job Category: Information Technology - IT Project Management Job
Description Manager, Applications Support-- --Bothell Exp 2-5 years
Degree Bach Relo Bonus Job Description Qualifications 5 + years
management experience preferred. Strong communication skills, both
written and verbal. Experience working with budgets and cross
functional or multiple departments. Interaction between functions
and department. Ability to manage remotely (geographically
diverse). 5+ years experience supporting production applications
and managing trouble tickets. 4+ years experience coordinating
development efforts with various stakeholders, including business
analysts, project managers, development, customers, and vendors. 2
+ years business/functional analysis experience. Experience working
directly with business partners on operational issues and
communicating effectively to senior management as well as a large
number of geographically dispersed customers. Preferred experience:
Websphere CQ E-commerce or web-commerce --Wireless industry
experience (financial support, customer support/customer care,
provisioning, or billing. Education: 4 year degree or equivalent
work experience Responsibilities-- Work with the operational teams
to plan objectives and the strategy to comply with professional
standards and address the risks to the business. Work
cross-functionally with business teams to drive improvement
strategies, execute tactics, and provide support on
business-impacting issues.-- Review, coordinate and manage work
performed by the team. Build and maintain relationships with
vendors to align and manage expectations of service including work
products, timing, and the value to be delivered. Demonstrate a
thorough understanding of complex issues and apply knowledge to
situations. Use extensive knowledge to identify technological
developments and evaluate the impacts on the business. Use current
technology and tools to enhance the effectiveness of deliverables
and services. Provide 24/7-day support as required Additional
Information All your information will be kept confidential
according to EEO guidelines.
Direct Staffing Inc
Keywords: Direct Staffing Inc, Seattle , Manager, Applications Support, Executive , Bothell, Washington
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