Director of SRE, Runtime Tooling
Posted on: February 23, 2021
LivePerson is a transformational force in how brands and
consumers communicate. With over 18,000 brands, including HSBC,
Disney, Verizon, and Home Depot, we are on a mission to make life
easier for people and brands everywhere through trusted
Conversational AI. We believe in a future where conversations are
the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in
building the future and we are looking for growth minded,
unconventional thinkers, developers and builders to join the
You will thrive here if: You can operate in a fast paced, dynamic
environmentYou can build partnerships that move our business
forwardYou build code that is simple, understandable, and clean You
see feedback or failure as motivation to learn and to grow You
believe data-driven decision making is the normYou relate to our
core principles (link) and want to work with Conversational AI
experts About this Role:We are looking for an experienced leader
that is looking for a greenfield opportunity to build and organize
a group of Site Reliability Engineers (SREs) focused on operational
tooling for services. You will be responsible for building and
executing a vision to integrate best-of-breed SaaS tooling for
monitoring, deployments, and automated remediation's that DevOps
teams will rely on to run highly available, resilient services in
the public cloud. This group will empower LivePerson product
developers and global SRE counterparts to exceed availability goals
and build self-healing services using industry leading practices.
You will promote a culture of continuous improvement and provide
insights across the company based on operational metrics and KPIs.
You'll report directly to the VP of SRE & Infrastructure.
In this role you will:
- Ensure high uptime and reliability of the LivePerson offerings
- Design, integrate, and drive adoption of a cohesive ecosystem
of tools for observability and deployments for online service
owners to run world class online services.
- Recruit and grow a group of talented Site Reliability Engineers
who can coach and partner with product developers on standards and
best practices operating services.
- Implement mechanisms to allow both SRE and service teams to
measure and reduce toil (manual, repetitive work) as well as define
and track SLOs (i.e. operational goals).
- Partner closely with leaders across LivePerson to drive a
culture of operational excellence by providing data driven insights
as well as design, write, and deliver solutions for all developers
- Think beyond current models and look for repeatable site
reliability automation patterns that can be productized as part of
Live Person's offerings to its customers.
Your qualifications are:
- 12+ years of combined experience in software development and
service (or systems) engineering plus a strong history implementing
Site Reliability or equivalent practices and models.
- An experienced software engineering manager with strong staff
management and organizational skills who can execute and lead by
example. Java or C# experience or Object Oriented programming
- 6+ years of experience running services in public cloud
platforms such as AWS, Azure, or Google Cloud; experience preferred
migrating from running bare metal to public cloud.
- Deep knowledge of CICD tooling, monitoring, feature flag
management, experimentation, and a proven track record delivering
solutions in one or more of these areas.
- Aa horizontal leader that can drive consensus across
development teams, especially being able to influence peers across
- Bachelor's degree or equivalent industry experience. Why you'll
love working here:LivePerson was named to Fast Company's World's
most innovative companies of 2020 list for the Artificial
Intelligence category. We offer top tier tech & data science
colleagues, along with opportunities to push your own limits. We
embrace invention and experimentation. Most importantly, you'll
have an ability to make an impact at work and at brands across the
globe as we build the future with trusted Conversational AI
At LivePerson, people from diverse backgrounds come together to do
their best work and be their authentic selves. We are proud to be
an equal opportunity employer. --- All qualified applicants will
receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, protected veteran
status, race, religion, sex (including pregnancy), sexual
orientation, or any other characteristic protected by applicable
laws, regulations and ordinances. We also consider qualified
applicants regardless of criminal histories, consistent with legal
Keywords: LivePerson, Seattle , Director of SRE, Runtime Tooling, Executive , Seattle, Washington
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