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Director of SRE, Runtime Tooling

Company: LivePerson
Location: Seattle
Posted on: February 23, 2021

Job Description:

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
You will thrive here if: You can operate in a fast paced, dynamic environmentYou can build partnerships that move our business forwardYou build code that is simple, understandable, and clean You see feedback or failure as motivation to learn and to grow You believe data-driven decision making is the normYou relate to our core principles (link) and want to work with Conversational AI experts About this Role:We are looking for an experienced leader that is looking for a greenfield opportunity to build and organize a group of Site Reliability Engineers (SREs) focused on operational tooling for services. You will be responsible for building and executing a vision to integrate best-of-breed SaaS tooling for monitoring, deployments, and automated remediation's that DevOps teams will rely on to run highly available, resilient services in the public cloud. This group will empower LivePerson product developers and global SRE counterparts to exceed availability goals and build self-healing services using industry leading practices. You will promote a culture of continuous improvement and provide insights across the company based on operational metrics and KPIs. You'll report directly to the VP of SRE & Infrastructure.
In this role you will:

  • Ensure high uptime and reliability of the LivePerson offerings 24x7.
  • Design, integrate, and drive adoption of a cohesive ecosystem of tools for observability and deployments for online service owners to run world class online services.
  • Recruit and grow a group of talented Site Reliability Engineers who can coach and partner with product developers on standards and best practices operating services.
  • Implement mechanisms to allow both SRE and service teams to measure and reduce toil (manual, repetitive work) as well as define and track SLOs (i.e. operational goals).
  • Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.
  • Think beyond current models and look for repeatable site reliability automation patterns that can be productized as part of Live Person's offerings to its customers.
    Your qualifications are:
    • 12+ years of combined experience in software development and service (or systems) engineering plus a strong history implementing Site Reliability or equivalent practices and models.
    • An experienced software engineering manager with strong staff management and organizational skills who can execute and lead by example. Java or C# experience or Object Oriented programming experience preferred.
    • 6+ years of experience running services in public cloud platforms such as AWS, Azure, or Google Cloud; experience preferred migrating from running bare metal to public cloud.
    • Deep knowledge of CICD tooling, monitoring, feature flag management, experimentation, and a proven track record delivering solutions in one or more of these areas.
    • Aa horizontal leader that can drive consensus across development teams, especially being able to influence peers across the organization.
    • Bachelor's degree or equivalent industry experience. Why you'll love working here:LivePerson was named to Fast Company's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
      At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. --- All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Keywords: LivePerson, Seattle , Director of SRE, Runtime Tooling, Executive , Seattle, Washington

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