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eCommerce Operations Manager

Company: Kaliber Global
Location: Seattle
Posted on: February 23, 2021

Job Description:

Are you the rockstar we're looking for? Browse our current openings. Kaliber Global, a top-tier Amazon seller and we are scouring the Internet for the greatest Director of Operations out there! We're a fun bunch that sells an assortment of really cool stuff. It's fun, fast-paced and full of unique flavor. Visit www.kaliberglobal.com to meet our team and learn more about the biz. The Director of Operations position is a multi-faceted role requiring the ability to balance strategy and execution. The Director is responsible for all aspects of the operations of all of the company including people management and development, process, and exceeding the expectations and promises made to our customers (both internal and external). You will lead a dynamic team of managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the network.

  • Own and deliver the operational plans for functional areas, including operations, customer service, creative, supply chain, warehouse operations, and operational goals for inbound and outbound inventory
  • Responsible for providing and achieving strategic level/long-term planning (3, 6, and 12 months out) including planning, forecasting, and peak season planning for Kaliber Brands on multi channels and Kaliber's business on Amazon.--
  • Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives
  • Collaborate with other team members to solicit and share process improvements and drive efficiencies and cost savings
  • Establish objectives and metrics for product quality, employee productivity, and customer experience
  • Set clear goals and expectations for the business. Measures performance, provides feedback, and holds team members accountable.
  • Leverages our brands and product mix to improve profitability and meet Kaliber targets.
  • Manage all account financials including margins and targets
  • Oversee a digital forecasting process allowing for stocks to remain at the optimal level--
  • Use data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and profits.
  • Develop and execute an annual operating plan.
  • Collaborates with sales planning and marketing teams to provide and explain market data to the CEO Required Skills
    • Willing to wear many hats--
    • Bachelor's degree in business
    • 10+ years of direct and hands-on experience in ecommerce, sales and/or channel marketing,--
    • Deep knowledge of Ecommerce product flow and web store performance optimization
    • Experience developing and managing trade budgets
    • Ability to operate independently given direction, and bring ideas and solutions to issues raised
    • Ability to analyze and assess organizational needs and provide solutions accordingly.
    • Interpersonal savvy; an ability to effectively work with and connect with all levels of employees across multiple functions and geographies.
    • Ability to motivate teams to produce desired tangible outcomes within tight timeframes.
    • Excellent written and verbal communication skills; must be able to present data in an organized manner
    • MUST HAVE: Experience with Amazon Seller/Vendor Central--
    • MUST HAVE: Experience managing multiple warehouses and offshore teams--
    • Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
    • Direct management experience, including an offshore team, in an ecommerce, retail, distribution, or logistics environment
    • Experience with performance metrics, process improvement, and Lean methodologies
    • Candidates must be flexible to work a variety of hours as business demands especially in Q4
    • Ability to handle changing priorities and use good judgment in stressful situation
    • Track record of effectively leading an operation comprising staff of at least 50
    • Demonstrated ability to successfully develop others into higher levels of leadership in an organization What to expect at Kaliber
      At Kaliber, we're engaged, positive, and impactful. Here is how we live out those qualities with our daily actions:--
      • Deliver Excellence: We're committed to distributing products, services, and results that are unmatched anywhere else in the marketplace.
      • Display Constant Integrity: The common ground between our customers and employees? Faith that Kaliber will always do the right thing.
      • Embrace Flexibility: In an industry that changes by the day, we roll with the flow. By being pliable, we stay relevant.
      • Own Your Results: In an environment so predicated on teamwork, we make sure everyone here takes responsibility for their performance.
      • Work Hard, Play Hard: The majority of a person's waking hours are spent at work. For our team? That's no problem. We get results, while always having fun.
      • Speak Solutions, Not Problems: We're wired to find opportunities where others see predicaments.
      • Stay Grateful: We appreciate where we are in life, what we have, and what we can give back. In our culture, entitlement is nowhere to be found. Please add a cover letter that includes your salary expectations and how you think you would be a right fit for Kaliber to the end of your resume, and email them all to jobs@kaliberglobal.com . WHY KALIBER GLOBAL? We're a talented team of hard workers and fun-seekers working together to blaze new trails in the e-commerce industry. We do what it takes to get the job done every day, while fitting in the odd potluck, trivia tournament or glass-blowing excursion here and there... Kaliber Global Kaliber Global is a family-owned business that has grown private-label brands since 2012. They are the parent company of Force1, USA Toyz, PartySticks and Livin' Well; and a top-tier Amazon seller and the fastest-growing retailer in Washington State (Inc. 500, 2017). Seattle, WA
        info@kaliberglobal.com
        425-449-4116

Keywords: Kaliber Global, Seattle , eCommerce Operations Manager, Executive , Seattle, Washington

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