Associate Program Manager, Quality Control and Assurance
Posted on: April 9, 2021
Associate Program Manager, Quality Control and Assurance Convoy
is transforming the $800 billion trucking industry. Our mission is
to transport the world with endless capacity and zero waste. The
industry is huge and so is the opportunity to change the way
freight moves. The next time you're out driving and see an
18-wheeler on the road, that truck is empty 35% of the time. When
big trucks drive empty, they throw unnecessary CO2 into the
atmosphere. In fact, empty trucks generate more than 76 million
metric tons of wasted carbon emissions every year. At Convoy, our
digital freight network helps reduce those empty miles and cut
carbon waste by nearly half. This is your opportunity to
collaborate with an incredible group of people and help transform
the freight industry. Join Convoy and help move the world forward.
About you: You are an established program owner who loves
eliminating defects by identifying and correcting the upstream root
cause. You effectively balance building long term solutions to
fully eliminate the issue with creating near term stopgap solutions
that minimize the defect impact. In partnership with Operations,
Product, Data Science and Process Improvement, you will drive
company-wide efficiency and service improvements. You use data to
tackle broad, ambiguous questions to ensure a best-in-class
experience for Convoy's shippers and carriers. You can demonstrate
the ability to excel in an intense, dynamic work environment and
are excited to help Convoy understand, measure, and improve the
quality of service we deliver. If you think big about optimizing
operations, are passionate about data, and want to see a tangible
impact of your work, this is the role for you! You will:
- Own key operational metrics and create a multi-quarter roadmap
that iteratively optimizes execution within Convoy's shared work
- Develop scalable solutions and key performance indicators to
monitor operations performance. Perform complex data analysis to
identify opportunities and inform priorities.
- Lead cross-functional efforts to increase service levels by
minimizing waste and addressing person, product or process root
causes. Play a key role in driving a culture of process control and
- Innovate on behalf of our operations associates to ensure that
the programs you are driving maximize their mindshare by empowering
the operations team with the tools, time, and focus to constantly
exceed our customers' expectations. We're looking for someone who
- Bachelor's degree required, preferably in Industrial
Engineering, Operations, Statistics, or other quantitative
- 3+ years of experience in process improvement, program
management, quality, statistics or process control.
- Ability to break down high-level business problems into
concrete analytical solutions.
- Skilled at leveraging Excel or Google Sheets to analyze
business information, create dashboards, and track key business
metrics. SQL, statistical tools, and Tableau experience
- Exceptional communication skills. Ability to empathize with
stakeholder needs and drive alignment across multiple teams.
- Experience in a variety of process design and improvement
techniques, including Lean and Six Sigma. Six Sigma Green Belt
- Superior organizational and time management skills. Ability to
prioritize workload and manage multiple projects and tasks.
- Preference for experience in a startup environment. Employees'
wellbeing is top of mind for the Convoy team. Outside of offering
excellent medical, dental, and vision benefits, we also offer the
following:-- * On demand mental and emotional health benefits
through Lyra-- * On demand primary care through 98.6 * Generous
paid time off * Paid parental leave program-- * Fertility benefit
solutions via Progyny * Child-care and adult/elder-care options
through Bright Horizons Convoy is an equal-opportunity employer and
we welcome applicants from all backgrounds. If you're a passionate
team player who wants to have an outsized impact on a diverse and
dynamic team, we'd love to hear from you!
Keywords: Convoy, Seattle , Associate Program Manager, Quality Control and Assurance, Executive , Seattle, Washington
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