Account Manager and Client Happiness Ambassado

Company: TINYhr
Location: Seattle
Posted on: November 22, 2021

Job Description:

"TINYpulse is the single best tool I have ever used in 20 years of business ownership for understanding the mindset of my team and heading off problems before they become unmanageable." -Chuck Bender, CEO of Skynet Broadband TechCrunch, BBC, Fast Company and others have covered the inspiration and growth of TINYpulse. We provide leaders a pulse on how happy, frustrated, and burnt out their team is before retention sinks and issues become cancerous. Our mission is simply to "make employees happier" because we believe when that happens, retention, engagement, and results all improve. Were growing fast and need talented and passionate people to join our journey. Do you have a passion for making people happy? Do you enjoy building long-term relationships with others? Do you look forward to getting on the phone, video chat, or in-person to meet clients? If you answered yes to all three of those questions, we're pleased to meet you. We're looking for someone interested in joining our Client Happiness team. Some of the characteristics of a great candidate: -Infectiously positive attitude -Views problems as opportunities for innovation versus roadblocks -Enjoys continual learning and growth -Is borderline obsessive about following through - A warm personality that shines through the phone, email, and video conferencing. -Solicits and incorporates feedback to improve -Loves learning about client needs and seeing how we can solve them -Great interpersonal skills on the phone or in-person -Excellent written and communications skills Day-to-day accountabilities:

* Reach out to prospects and current clients to ascertain needs * Gather feature requests from clients to share with our internal team * Provide outstanding service and address any issues * Onboard new clients * Train new and ongoing clients about the features and functionality of our offerings * Cross and upsell offerings to clients * Measure success against goals * Support general marketing efforts and one-off projects

The following is our cultural values that we live by and make decisions. We also donate 1% of our time to the community (Habitat for Humanity photo in post), 1% of our products to non-profits, and 1% of our profits to a non-profit. Please apply only if the following values resonate with your own: D elight customers E lect and spread positivity L ead with solutions and embrace change I ncrease communication with open engagement G o the extra mile with passion H old oneself accountable T reasure culture and freedom As for background, you'll get to work shoulder-to-shoulder with the founding team. The company was started by David Niu, an angel investor and serial entrepreneur, who started NetConversions (sold to "AQNT") and BuddyTV. We launched only a couple years ago and have clients all around the world, including Amazon, HubSpot, and San Diego Gas and Electric. Given our rapid growth, we're looking for talented, driven team members to help our tiny team make a BIG impact. We're a fun group who works as hard as we play and are excited to grow the team even more. If you're interested in this role, please provide the following: (a) Two examples (preferably from your previous employment) where you have exemplified our cultural values above (b) Why you would be a great fit and be excited to jump into our fox hole with our small team (c) Your resume (d) When you'd be able to start (e) Required compensation

Keywords: TINYhr, Seattle , Account Manager and Client Happiness Ambassado, Executive , Seattle, Washington