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Account Director

Company: BuzzBee Company
Location: Seattle
Posted on: November 22, 2021

Job Description:

Account DirectorDoes the prospect of establishing and developing business relationships light a fire in you?Do you take pride in devising innovative solutions to seemingly unsolvable problems?Do you bring a relentlessly-positive attitude whether it's the wee hours or happy hour?We are BuzzBee, an established technology marketing agency hailing from Pioneer Square, and we want an ace Client Care Manager to bolster our team. If you're a talented, passionate GSD pro with a proven track record, read on.Your mission as Client Care Manager: ensure ongoing wins. You're the primary point of contact, committed to client satisfaction, revenue retention, and treasure hunting for new account growth opportunities. After all, you're the "voice of the client," equal parts professional resource and escalation point.You're a personable badass who maintains a high level of autonomy and self-sufficiency to build and sustain long-term client relationships-especially at the C-level. You love that feeling when clients recognize the value of the solutions we provide, so you do what's needed to ensure they "get it," they're pleased, and they view BuzzBee as their go-to expert for all aspects of B2B technology marketing.Named for the fourth year as one of Seattle's top 100 best companies to work for, BuzzBee is all about positive culture, great people, workplace flexibility, and competitive benefits. For us, banter is a sport, playing hard is religion, and we sling cocktails on Fridays. If you're ready to crush new challenges and shake things up as part of our music-fueled, humor-driven, and dog-loving marketing team, send us your r--sum--.Primary Responsibilities:

  • Advocates for the client internally and coordinates with other team members to implement client systems, complete projects, develop account growth strategies, and address ongoing service needs with the goal to delight the client
  • Helps shape key marketing, business, and deliverable-level strategies, that will guide clients toward meeting their business objectives
  • Ensures inquiries are responded to and resolved in a timely fashion, and makes sure client-sponsored initiative and commitments are effectively managed
  • Identifies new business opportunities and identifies the project requirements with the client
  • Facilitates consistently-smooth customer engagements and works with manager to appropriately assess risk and complete negotiations
  • Supports the growth of team member competencies and oversees the efforts of team members on day-to-day work as assigned. Mentors team members.
  • Collaborates with stakeholders and members of the BuzzBee internal team to define, scope, and create gloat-worthy work
  • Regularly networks and participates in community and industry events to keep us fresh
  • Ensures client work meets BuzzBee and client-quality standards
  • Brings an A-game attitude to work everydayCritical Competencies
    • 7-10 years of experience in account management
    • Bachelor's degree in business, marketing, or other relevant discipline
    • Integrates seamlessly with our collaborative, transparent, apolitical culture
    • Exceptional self-management skills, including diehard commitment to adhering to deadlines and prioritizing effectively
    • Interpersonal competencies and presentation skills
    • Excellent oral and written communication skills
    • Keen attention to detail
    • Ability to work under pressure and with limited direction at peak performance
    • High tolerance for nerdinessThink you have the chops? Drop us a line.BuzzBee is an equal opportunity employer.Job Type: Full-timeExperience:
      • Account Management: 7 years (Required)Education:
        • Bachelor's (Required)

Keywords: BuzzBee Company, Seattle , Account Director, Executive , Seattle, Washington

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